Systems Operations Specialist

Nylas; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

Nylas is seeking a Business Systems Operations Specialist to support and optimize our go-to-market systems. You will partner across Sales, Customer Success, Marketing, Finance, and Product to streamline workflows, automate repetitive tasks, and maintain data integrity.

This role emphasizes automation, data quality, and scalable processes to support company growth. Join a team that values problem-solving, learning new tools, and applying AI-assisted automation to reduce manual workloads and

Qualifications

• 3+ years of experience supporting business systems, operations, or revenue operations.
• Experience with CRM platforms such as HubSpot or Salesforce.
• Ability to build workflows, automations, reporting, and cross-functional processes.
• Strong data quality understanding and data flow across applications.
• Excellent communication with both technical and non-technical stakeholders.
• Continuous improvement mindset and curiosity for new tools.

Responsibilities

• Support and maintain go-to-market systems (HubSpot, Vitally, and others).
• Build, maintain, and troubleshoot workflows, automations, lifecycle stages, and routing rules.
• Investigate and resolve system issues and data inconsistencies across teams.
• Partner with Sales, Customer Success, Marketing, Finance, and Product to improve processes.
• Create dashboards and reporting for pipeline, customer health, renewals, forecasting, and metrics.
• Support integrations and data flow between CRM, billing, product, analytics, and support systems.
• Perform data cleanup and improve CRM hygiene across systems.
• Document processes, troubleshooting guides, and playbooks for scalability.
• Identify opportunities to automate repetitive work using AI tools and workflows.
• Assist with cross-functional projects to improve collaboration and scale.

Skills

Analytical thinking

Collaboration

Workflow design

Data quality

Tools

HubSpot

Salesforce

Vitally

Power BI

Zapier

Job description

The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

About The Team

At Nylas, Central Operations is the operational backbone of our go-to-market organization. We build and support the systems, workflows, and processes that enable our Sales, Customer Success, Marketing, Finance, and Product teams to work efficiently and scale effectively.

As Nylas grows, so does the complexity of the systems that power our business. Our team partners across the company to improve operational workflows, maintain trusted data, automate repetitive work, and ensure our teams have the tools they need to focus on delivering great customer experiences.

About The Role

We're looking for a Business Systems Operations Specialist to help support and improve the operational systems behind our go-to-market organization. Reporting to the Program Manager, Business Operations, you'll work across Sales, Customer Success, Marketing, Finance, and Product to maintain business systems, troubleshoot operational issues, improve workflows, and support day-to-day operations. This role is ideal for someone who enjoys solving problems, learning new systems, improving processes, and working across multiple teams. You'll have the opportunity to leverage automation and emerging AI tools to help reduce manual work, improve operational efficiency, and scale internal processes as the company grows.

What You'll Do

• Support and maintain our go-to-market systems, including HubSpot, Vitally, and other operational platforms.
• Build, maintain, and troubleshoot workflows, automations, lifecycle stages, routing rules, and operational processes.
• Investigate and resolve system issues, workflow failures, data inconsistencies, and operational requests from internal teams.
• Partner with Sales, Customer Success, Marketing, Finance, and Product to improve business processes and operational efficiency.
• Create and maintain dashboards and reporting that provide visibility into pipeline, customer health, renewals, forecasting, and other key business metrics.
• Support integrations and data flow between CRM, billing, product, analytics, and customer support systems.
• Perform data cleanup, improve CRM hygiene, and help maintain data accuracy across business systems.
• Document processes, troubleshooting guides, and operational playbooks to improve scalability and enable self-service.
• Identify opportunities to automate repetitive work using workflows, AI tools, and other operational technologies.
• Assist with cross-functional operational projects that improve how teams work together and scale.

What Success Looks Like

• Business systems operate reliably with minimal disruption.
• Internal teams receive timely, effective support for operational questions and system issues.
• Data across our go-to-market systems is accurate, consistent, and trusted.
• Manual processes are reduced through thoughtful automation and workflow improvements.
• Reporting provides leaders with reliable visibility into business performance.
• Documentation enables teams to solve common operational issues independently.
• Operational processes continue to scale as Nylas grows.

What You'll Bring

• 3+ years of experience supporting business systems, operations, revenue operations, customer operations, or a similar function.
• Experience working with CRM platforms such as HubSpot, Salesforce, or similar systems.
• Experience creating or supporting workflows, automations, reporting, and operational processes.Strong analytic and problem‑solving skills with the ability to troubleshoot issues across multiple systems.
• An understanding of data quality and how information flows between business applications.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑moving environment.
• Excellent communication skills and the ability to work effectively with both technical and non‑technical stakeholders.
• A continuous improvement mindset with curiosity for learning new tools and technologies.

Nice to Have

• Experience with Vitally, or similar Customer Success platforms.
• Experience with workflow automation tools such as Zapier, Make, n8n, Workato, or similar platforms.
• Familiarity with APIs, integrations, or low‑code automation.
• Experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or MCP‑enabled tools to improve workflows or productivity.
• Experience with reporting tools such as Looker, Sigma, Tableau, or Power BI.
• Basic SQL knowledge.
• Experience supporting SaaS go‑to‑market organizations.

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.