Systems Configuration Specialist

Jonas Software; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A software solutions company is seeking a Systems Configuration Specialist to create and implement system workflows for financial disputes. The ideal candidate has a minimum of a 4-year degree in a technical field and experience in the electronic payments processing space. Strong communication and problem-solving skills are essential, along with proficiency in Microsoft Office. The role may involve remote work, offering flexibility to qualified candidates.

Qualifications

• Minimum 4-year college or university degree in technical subjects such as computer science, engineering, or business administration.
• Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPoint.
• Strong preference for experience in retail banking, card issuing, merchant acquiring, or similar.

Responsibilities

• Understand the dispute resolution lifecycle for major networks and implement business use cases.
• Maintain workflows with regular updates and enhancements.
• Communicate with internal and external personnel to identify problems and create solutions.

Skills

Financial disputes process understanding

Strong communication skills

Reading and writing technical requirements

Workflow creation and testing tools

Education

4-year degree in technical subjects

Tools

Microsoft Office (Visio, Word, Excel, PowerPoint)

SQL Server

J2EE/Java-based web applications

Job description

Systems Configuration Specialist

Lean Industries (Lean Software Services, LSS Software Holdings)

Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installed at large financial institutions and merchant acquiring companies.

Locations: Dayton, Ohio | Markham, ON, Canada (Toronto area) - Remote locations will be considered for the right candidates.

Job Type: Full-time

Overview

The Systems Configuration Specialist will create, enhance, maintain, test and implement system‑specific workflows and configurations.

Core Skills

• Understanding of the financial disputes process lifecycle, encompassing all major payment card networks
• Strong communication skills
• Reading and writing technical requirements
• Using internal and external tools for workflow creation and testing

Job Responsibilities

• Understand the dispute resolution lifecycle for major networks (Visa, Mastercard, Amex, etc.) and implement network specific business use cases in system workflows
• Maintain said workflows with regular updates and enhancements
• Communicate proactively with all internal and external personnel to identify configuration problems, create solutions, and implement efficiency improvements
• Actively collaborate with software configuration, development and QA peers throughout the project
• Read and write technical requirements
• Document technical specifications for the deliverables in a knowledge base

Job Qualifications

• Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administration
• Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPoint
• Strong preference for candidates possessing experience in retail banking, card issuing, merchant acquiring, and/or similar industry experience such as in the electronic payments processing space
• Technical background and experience implementing and supporting enterprise software applications in complex business environments
• Prior experience in client service or service desk role is a must - Demonstrated experience with issue troubleshooting and issue resolution cycle
• Demonstrated experience discovering, collecting and documenting business requirements and specifications
• Prior experience with business process management software, workflow automation software, and robotics technology strongly recommended
• Exceptional English written and verbal communication skills with the ability to communicate with clients in one‑on‑one and in large group settings, both onsite and remote
• Well organized with the ability to work independently of direct manager oversight
• Client‑oriented and highly cognizant of the importance of customer service
• Acquiring new knowledge rapidly and interpreting functional and non‑functional requirements quickly
• Prior experience with, and a preference for working at, a small, growth‑oriented company.
• Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses until reimbursed
• Prior exposure to SQL Server from a database query perspective is a must; similar experience with Oracle database technologies is desirable
• Experience supporting and troubleshooting J2EE/Java‑based web applications
• Experience supporting and troubleshooting Tomcat, JBOSS and WebSphere based environments

Competencies

• Approachability
• Problem Solving
• Dealing with ambiguity
• Time Management
• Priority Setting
• Learning on the fly