Systems Analyst - Senior

GovTech Talent Solutions Inc.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

The Ontario Cannabis Store is recruiting a Senior Systems Analyst to translate business requirements into scalable solution designs and to lead cross-functional workshops aligning enterprise architecture with technology standards.

The role covers design, configuration, and integration of enterprise platforms, with an emphasis on D365, CRM, and Power Platform, while guiding teams through SDLC and ensuring data quality and governance.

Qualifications

• Must be able to work 5 days onsite per week in Toronto.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience; master’s degree is an asset
• Microsoft Dynamics AX/D365 and Power Platform certifications
• 5-8 years of experience as a Systems Analyst, Functional Consultant, or similar IT role
• Hands-on experience with Microsoft Dynamics AX/D365 F&O, Customer Engagement (CRM), and Power Platform, including system configuration, support, and administration
• Experience with D365 integrations, DMF, Dataverse, Power Apps, and Power Pages
• Experience delivering and supporting large-scale, business-critical enterprise applications
• Strong understanding of enterprise applications, system architecture, integration concepts, and database technologies (Oracle, SQL Server)
• Knowledge of Supply Chain processes, including PIM, Master Planning, Procure-to-Pay, and Order-to-Cash
• Experience with testing, troubleshooting, implementation, and production support in complex technology environments
• Ability to translate business requirements into solution designs, system configurations, and functional specifications
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Demonstrated ability to lead workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches
• Experience working in Agile or hybrid delivery environments, with proficiency in Jira, Confluence, and Lucidchart
• Ability to manage multiple priorities, work independently, and drive continuous improvement initiatives
• Experience identifying opportunities for automation, system optimization, and AI-enabled enhancements
• Ability to support production environments, troubleshoot issues, and resolve incidents independently

Responsibilities

• Translate business requirements into scalable solution designs aligned with enterprise architecture standards and roadmaps
• Lead cross-functional workshops to define scope, clarify requirements, and resolve gaps
• Document and optimize current and future-state business processes, system flows, integrations, and data structures
• Conduct impact assessments, identifying risks, dependencies, and mitigation strategies across systems and data flows
• Design, configure, and support enterprise platforms and integrations, prioritizing configuration over customization
• Provide technical guidance to development and QA teams to ensure solutions meet business requirements and approved designs
• Maintain traceability across requirements, design, build, testing, and deployment activities
• Ensure solutions meet standards for scalability, data quality, governance, security, and compliance
• Serve as the primary liaison between business stakeholders, project teams, architects, vendors, and technical resources
• Influence requirements and solution decisions by balancing business needs, system capabilities, and enterprise standards
• Lead trade-off discussions and provide expertise on solution feasibility, impacts, and implementation considerations
• Act as a subject matter expert for enterprise platforms (e.g., D365, CRM, Power Platform), including platform capabilities, configuration, and integration approaches
• Lead root cause analysis and resolution of complex system and data issues while supporting production stability
• Identify and implement opportunities for automation, process improvement, system optimization, and enhanced user experience
• Evaluate, recommend, and incorporate AI/ML, automation, and intelligent workflow capabilities within supported systems
• Leverage AI-assisted tools to improve analysis, documentation quality, and solution delivery
• Mentor and coach analysts and project team members on solution analysis, system design, and platform best practices
• Provide senior technical expertise, project leadership and coordination of activities in development, implementation and maintenance of cost effective I&T solutions
• Provide technical advice to clients and leverage OPS I&T solutions and applications to meet program/service goals and objectives ensuring efficiency
• Evaluate recommendations and ensure all recommended solutions for improvement are congruent with the project goals and objectives
• Identify short and long-term project goals/objectives, and define and identify program and service delivery requirements in support of the development and/or acquisition of client applications
• Lead the analysis, development and documentation of design and architecture of systems solutions
• Lead the development of testing, integration and implementation of systems solutions into clients’ applications
• Guide feasibility studies and cost effective analyses of proposed client I&T initiatives, ensure all studies and analyses are documented
• Lead technical aspects of projects related to development and/or acquisition of client applications through all stages of SDLC including planning, scheduling, estimating resources, providing technical expertise, coordination, monitoring progress and providing project status updates
• Demonstrate experience gathering requirements, translating business documents into technical specifications
• Experience leading development/support teams supporting multi-dimensional and relational databases and their applications for effective planning, budgeting, strategizing and forecasting procedures
• Demonstrate experience designing and developing complex applications utilizing relational and multi-dimensional databases
• Provide implementation and post implementation support as required
• Oversee research and evaluation of technical components in acquisition of software, hardware, technology, systems and products
• Recommend and direct measurement and improvement of tools, techniques, standards and performance criteria to control quality of application development initiatives
• Provide coaching and direction to junior analysts throughout the project related to development and/or acquisition of client applications through all stages of SDLC

Skills

Solution design

Business analysis

Stakeholder management

Workshops facilitation

Quality & governance

Education

Bachelor’s degree in CS/IT

Master’s degree (asset)

Tools

Microsoft Dynamics AX/D365 F&O

Power Platform

CRM (Customer Engagement)

D365 integrations

Data Management Framework (DMF)

Dataverse

Power Apps

Power Pages

Oracle

SQL Server

Jira

Confluence

Lucidchart

Job description

Project Overview

The Ontario Cannabis Store operates the sole legal online store for recreational cannabis in Ontario and is the provincial wholesaler. This initiative focuses on leading solution analysis and design for enterprise technology initiatives, translating business requirements into scalable system solutions aligned with enterprise architecture and technology standards.

Key Responsibilities

• Translate business requirements into scalable solution designs aligned with enterprise architecture standards and roadmaps
• Lead cross-functional workshops to define scope, clarify requirements, and resolve gaps
• Document and optimize current and future‑state business processes, system flows, integrations, and data structures
• Conduct impact assessments, identifying risks, dependencies, and mitigation strategies across systems and data flows
• Design, configure, and support enterprise platforms and integrations, prioritizing configuration over customization
• Provide technical guidance to development and QA teams to ensure solutions meet business requirements and approved designs
• Maintain traceability across requirements, design, build, testing, and deployment activities
• Ensure solutions meet standards for scalability, data quality, governance, security, and compliance
• Serve as the primary liaison between business stakeholders, project teams, architects, vendors, and technical resources
• Influence requirements and solution decisions by balancing business needs, system capabilities, and enterprise standards
• Lead trade‑off discussions and provide expertise on solution feasibility, impacts, and implementation considerations
• Act as a subject matter expert for enterprise platforms (e.g., D365, CRM, Power Platform), including platform capabilities, configuration, and integration approaches
• Lead root cause analysis and resolution of complex system and data issues while supporting production stability
• Identify and implement opportunities for automation, process improvement, system optimization, and enhanced user experience
• Evaluate, recommend, and incorporate AI/ML, automation, and intelligent workflow capabilities within supported systems
• Leverage AI‑assisted tools to improve analysis, documentation quality, and solution delivery
• Mentor and coach analysts and project team members on solution analysis, system design, and platform best practices
• Provide senior technical expertise, project leadership and coordination of activities in development, implementation and maintenance of cost effective I&IT solutions
• Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficiency
• Evaluate recommendations and ensure all recommended solutions for improvement are congruent with the project goals and objectives
• Identify short and long‑term project goals/objectives, and define and identify program and service delivery requirements in support of the development and/or acquisition of client applications
• Lead the analysis, development and documentation of design and architecture of systems solutions
• Lead the development of testing, integration and implementation of systems solutions into clients’ applications
• Guide feasibility studies and cost effective analyses of proposed client I&IT initiatives, ensure all studies and analyses are documented
• Lead technical aspects of projects related to development and/or acquisition of client applications through all stages of SDLC including planning, scheduling, estimating resources, providing technical expertise, coordination, monitoring progress and providing project status updates
• Demonstrate experience gathering requirements, translating business documents into technical specifications
• Experience leading development/support teams supporting multi‑dimensional and relational databases and their applications for effective planning, budgeting, strategizing and forecasting procedures
• Demonstrate experience designing and developing complex applications utilizing relational and multi‑dimensional databases
• Provide implementation and post implementation support as required
• Oversee research and evaluation of technical components in acquisition of software, hardware, technology, systems and products
• Recommend and direct measurement and improvement of tools, techniques, standards and performance criteria to control quality of application development initiatives
• Provide coaching and direction to junior analysts throughout the project related to development and/or acquisition of client applications through all stages of SDLC

Qualifications & Requirements

REQUIRED

• Must be able to work 5 days onsite per week in Toronto
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience; master’s degree is an asset
• Microsoft Dynamics AX/D365 and Power Platform certifications
• 5-8 years of experience as a Systems Analyst, Functional Consultant, or similar IT role
• Hands‑on experience with Microsoft Dynamics AX/D365 F&O, Customer Engagement (CRM), and Power Platform, including system configuration, support, and administration
• Experience with D365 integrations, Data Management Framework (DMF), Dataverse, Power Apps, and Power Pages
• Experience delivering and supporting large‑scale, business‑critical enterprise applications
• Strong understanding of enterprise applications, system architecture, integration concepts, and database technologies (Oracle, SQL Server)
• Knowledge of Supply Chain processes, including Product Information Management, Master Planning, Procure‑to‑Pay, and Order‑to‑Cash
• Experience with testing, troubleshooting, implementation, and production support in complex technology environments
• Ability to translate business requirements into solution designs, system configurations, and functional specifications
• Strong analytical, problem‑solving, communication, and stakeholder management skills
• Demonstrated ability to lead workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches
• Experience working in Agile or hybrid delivery environments, with proficiency in tools such as Jira, Confluence, and Lucidchart (or equivalent)
• Ability to manage multiple priorities, work independently, and drive continuous improvement initiatives
• Experience identifying opportunities for automation, system optimization, and AI‑enabled enhancements
• Ability to support production environments, troubleshoot issues, and resolve incidents independently

NICE TO HAVE

• Experience supporting or participating in D365 F&O implementations
• Exposure to Warehouse Management Systems (WMS) operating models
• Experience working with eCommerce or related integrated platforms
• Strong collaboration and stakeholder engagement skills across business and technical teams

Key Skills & Competencies

Microsoft Dynamics 365, Dynamics AX, Power Platform, Data Management Framework, Dataverse, Power Apps, Power Pages, Oracle, SQL Server, Jira, Confluence, Lucidchart, Supply Chain Management, Product Information Management, Master Planning, Procure‑to‑Pay, Order‑to‑Cash, System Integration, Middleware, RAD methodologies, Multidimensional databases, AI/ML, Intelligent workflows, Dynamics CRM, eCommerce