Systems Analyst (OnSite)

Avanti Software Inc.; Edson; On-site; CAD 73,000 - 92,000; Full time

Job summary

An established industry player is seeking a Systems Analyst to maintain and support various IT systems within the organization. This role involves troubleshooting hardware and software issues, managing user access security, and providing technical support across multiple platforms. The ideal candidate will have a strong background in computer sciences, experience with Microsoft technologies, and the ability to work independently as well as part of a team. Join a dynamic environment where your contributions will play a vital role in enhancing operational efficiency and ensuring seamless communication across the County's systems. If you're passionate about technology and ready to take on new challenges, this opportunity is for you.

Benefits

Competitive benefit package

On-call rotation for 24/7 support

Qualifications

• 1+ years of PC hardware, software applications, and troubleshooting experience.
• Experience with various Microsoft technologies including O365 is preferred.

Responsibilities

• Maintain and update various software and systems including FDM and Dynamics.
• Provide technical assistance for hardware, software, and applications.

Skills

PC hardware troubleshooting

Software applications support

Radio system training

Microsoft technologies (O365)

Dispatching Systems experience

Computer hardware configuration

QGIS

Defensive Driving Course completion

Education

Post-secondary education in Computer Sciences

Computer Science Certification

Tools

FDM

Radio Over IP

AVL

Dynamics

Pearl

MuniSight

QGIS

Microsoft Office365

Job description

Reporting to the Manager of Information Technology, the Systems Analyst maintains the County computer, communication/dispatch, network, and telephone systems. The position is also responsible for but not limited to providing technical support for computers, tablets, radios and mobile phones and various applications.

Position Responsibilities

Systems Administration and Maintenance

1. Maintain and update FDM, Cams, Pro-Q-A, Report Exec, QGIS, Avanti, Questica, Dynamics, Pearl, Munisight, etc.;
   
2. Support services for Microsoft Technologies like Windows 11, Windows Server, Exchange, Office365, SharePoint etc.;
   
3. Provide continual maintenance of radio, dispatch, tower and telephone networks within Yellowhead County;
   
4. Provide maintenance, troubleshooting, configuration of County radio/dispatch system;
   
5. Troubleshoot and replace radios in fleet;
   
6. Interact and perform network tasks in conjunction with network analysts;
   
7. Maintain digital files for County GIS, CAD and AVL mapping systems;
   
8. Analyze, research, and record new equipment purchases;
   
9. Provide support to the I.T. department and be cross trained to fill in during vacations and absences;
   
10. Disposal of all obsolete or redundant computerized equipment by an approved means;
    
11. Manage and provide assistance with user access security;
    
12. Provide technical assistance regarding hardware, software, and applications in person, via telephone/email and/or remotely;
    
13. Maintain inventory of all hardware, software and applicable equipment, and ensure hardware and software is kept current and functional;
    
14. Ensure, at a minimum one day in advance of any meeting, that all electronic equipment in Council Chambers is functional and ready for use;
    
15. Assistance on Council meeting days is to be a priority and one of the Systems Analysts must be available until the meeting has commenced;
    
16. Coordinate and conduct training;
    
17. Perform other related duties as required.

Administrative

1. Ensure all paperwork, purchase order information and billing is processed properly and in a timely manner;
   
2. Ensure all system documentation is current and accurate;
   
3. Assist with the development of all information technology policies and procedures;
   
4. Participate in the preparation of the annual IT and Radio budgets.

Education/Skills

1. Post-secondary education in Computer Sciences or System Administrator or Computer Science Certification;
   
2. Minimum of one (1) year PC hardware, software applications and troubleshooting experience;
   
3. Minimum of two (2) years experience working for a government organization or similar;
   
4. Radio system training is considered an asset;
   
5. Experience with various Microsoft technologies including O365 is preferred;
   
6. Experience with any Dispatching Systems such as FDM, Radio Over IP, and AVL is considered an asset;
   
7. An ability to configure computer hardware, installing devices and cards, troubleshooting problems, and maintenance considered an asset;
   
8. A strong understanding of applications like QGIS, Avanti, Questica, Dynamics, Pearl, MuniSight etc. considered an asset;
   
9. Experience with .Net programming is considered an asset;
   
10. Valid Class 5 driver’s license;
    
11. Completion of Defensive Driving Course.

Attributes

1. Ability to perform multiple tasks;
   
2. Ability to prioritize duties;
   
3. Highly positive, self-driven and motivated, able to work alone or as part of a team, demonstrable willingness to assist colleagues and support team members in achieving goals and objectives.

Work is conducted in both an office setting, shop and field setting;
Site visits to County facilities;
Physical lifting, ladder work, climbing, man lift, and other outside duties required on a regular basis;
Work as part of an on-call rotation that provides 24/7 support;
Work nights and weekends, as required.

The salary range is $73, 838 to $91, 560 per year. Yellowhead County offers a competitive benefit package.

On site work in Edson, AB

Only those candidates being considered will be contacted.

This competition will remain open until filled.