Systems Administrator III

Versaterm; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global public safety solutions company in Ottawa is looking for a Systems Administrator to manage IT infrastructure and support software products for safety agencies. The role involves configuring firewalls, managing cloud applications, and providing support for technical issues. Ideal candidates have a degree in IT and 5-7 years of relevant experience. This position also requires a security clearance from the Government of Canada.

Benefits

Commitment to diversity and inclusion

Accommodations available on request

Qualifications

• 5–7 years of experience in IT administration or systems/network support.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Ability to document processes and create user-friendly materials.

Responsibilities

• Configure and maintain firewalls, specifically Palo Alto and Fortinet.
• Manage M365 MCA tenant and integrate with other business systems.
• Provide 2nd level support for desktop and infrastructure issues.

Skills

Network management

Windows administration

MacOS proficiency

Linux knowledge

Excellent communication

Education

Bachelor’s degree or diploma in Information Technology or Computer Science

Tools

VMware

Palo Alto firewalls

Fortinet firewalls

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

We areseeking a Systems Administratorto join ourInformation Technologyteam—someone who will provide critical support across multiple business units developing software products for public safety. In this role, you will oversee M365 and administer corporate networks, VPNs, VoIP, desktop computing, VMware, cloud applications, and on-premises servers and SANs . You will also contribute to the design and improvement of infrastructure standards and occasionally provide technical support for infrastructure-related issues or questions with our police customers and their IT staff.

What You Do

• Configure andmaintainfirewalls, Palo Alto and Fortinet
• Manage M365 MCA tenant, whenrequiredmerge Gmail and other tenants fromacquiredbusinesses
• 2nd level support, analyze and troubleshoot desktop, infrastructure, and cloud application questions and issues
• Create andmaintainclear instructional documentation and IT process guides
• Monitor andmaintainLAN/WAN performance, including switches, routers, and wireless access points
• Assistwith server administration, backups, and patch management
• Partner with vendors and cross-functional teams to resolve escalated technical issues
• Contribute to IT projects, system upgrades, and technology rollouts
• Provide mentorship and guidance to junior IT team members

What You'll Bring

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field (or equivalent work experience)
• A minimum of 5–7 years of experience in IT administration or systems/network support
• Proficiency with Windows , MacOS , Linux and VMware environments
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls)
• Self-starter with excellent communication skills, both oral and written
• Effective listener capable of quickly understanding the requirements
• Ability to document processes and create user-friendly instructional materials

Note: T his position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada .

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment.Accommodations areavailable, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please [e-mail].

Note on Application Process

This section contains non-essential boilerplate removed for clarity and relevance in the refined description. If needed, a separate section for application steps can be added in future revisions.