System Technician

Rogers Communications, Inc.; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Ontario is seeking a System Technician who will be responsible for the installation and maintenance of Xfinity products and services. The ideal candidate should have a valid driver's license, strong technical acumen, and the ability to work in various conditions. The company offers health benefits, employee discounts, and development opportunities.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & employee stock options

Generous employee discounts

Qualifications

• Valid full class-5 driver's license required.
• Ability to perform physically demanding tasks including heavy lifting and working at heights.
• Commitment to quality control excellence and safety.

Responsibilities

• Install Rogers Xfinity products including Internet and TV/streaming.
• Maintain products with in-home support and educate customers.
• Operate test equipment for maintenance of coaxial and fiber systems.

Skills

Customer-centric focus

Ability to work various shifts

Technical acumen

Comfortable working outside year-round

Tools

Test equipment

System analyzers

Field strength meters

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry.

We have an exciting opportunity for a System Technician working out of Fort Frances, Ontario, reporting to the Manager of Operations. The successful candidate will be responsible for being a part of our team that supports millions of customers with Xfinity high-speed Internet, Xfinity TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Work for an organization committed to environmental protection
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What you'll do

• Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What you bring

• A valid full class-5 driver’s license
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Rogers is an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs