System Control Supervisor

InnPower; Innisfil; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent health and dental benefits

A great pension plan

Training and development programs

Employee Assistance Program

Hybrid work

Job summary

InnPower seeks a Supervisor, System Control to lead the real-time operation of the electrical distribution network. You will supervise staff, coordinate outages, and support emergency response to ensure safe, reliable performance.

You will ensure proper use of OMS, SCADA and GIS, maintain 24/7 readiness, participate in incident investigations, and drive continuous improvement in safety, reliability and customer service. The role requires shift coverage and cross-team collaboration.

Qualifications

• College diploma or equivalent in electrical discipline.
• OACETT certification preferred.
• Support shift-based operations including evenings and nights.
• Electrical Distribution Operator Certificate.
• Valid Ontario G driver's license.
• Minimum 5 years in electrical utility distribution operations.
• Experience in supervisory roles in a unionized environment.
• Knowledge of OMS, SCADA and GIS.
• Knowledge of OEB rules and reporting requirements.

Responsibilities

• Real-time operation of the distribution system on a 24/7 basis.
• Provide direction and decision making during outages and emergencies.
• Ensure accurate use and maintenance of OMS, SCADA and GIS.
• Oversee outage management including prioritization and customer communication.
• Authorize switching orders and dispatch crews per procedures.
• Monitor system overloads and power quality.
• Track reliability and Major Event Days per OEB rules.
• Maintain SCADA and GIS servers and cyber security per NERC.
• Assist root cause analysis of disturbances and outages.
• Participate in Emergency Preparedness and continuous training.

Skills

Real-time operations

Supervisory experience

Decision making

Shift-based operations

Education

College Diploma in Electrical Engineering Technology (CET)

OACETT certification preferred

Tools

OMS

SCADA

GIS

Electrical utility software

Job description

The Opportunity

Supervisor, System Control provides front-line leadership and operational oversight of the electrical distribution network to ensure the safe, reliable, and efficient real‑time operation of the distribution system. Reporting to the Manager, Stations and System Planning, this role supervises network staff, supports emergency response and outage restoration, and ensures compliance with regulatory, safety, and operational standards.

Responsibilities

• Responsible for real‑time operation of the distribution system under normal and emergency conditions on a 24/7 basis.
• Provide direction, coaching, and decision to support staff during outages, switching, emergency response, and abnormal system conditions.
• Ensure accurate use and maintenance of OMS, SCADA, GIS, and related operational technologies.
• Responsible for outage management activities, including prioritization, restoration sequencing, customer communication, and regulatory reporting.
• Execute, review and authorize switching orders, work protection requests, and supporting guarantees in accordance with utility procedures and the Utility Work Protection Code and dispatching crews with directions.
• Monitor and control system overload throughout the system and take proper actions to eliminate any system overload.
• Monitor and control power quality to ensure voltages and power level are within acceptable limits. This includes Power Factor, High Current and High/low voltage throughout the system.
• Track system reliability and Major Event Days according to Ontario Energy Board rules and regulations.
• Maintain all SCADA and GIS related servers and their Cyber Security requirements according to NERC requirements.
• Assist in root cause analysis of system disturbances, outages, etc. across the system.
• Contribute to maintaining Emergency Preparedness Plan and operational discipline during any Major Event.
• Provide direct supervision to staff, including performance management, coaching, training and development.
• Support training, qualification, and competency progression of staff.
• Assist with scheduling, shift coverage, and on‑call coordination to support a continuous 24/7 operation.
• Foster a positive, respectful, and accountable team culture aligned with corporate values.
• Champion a strong safety culture consistent with the Internal Responsibility System.
• Ensure all operational activities comply with IHSA Electrical Utility Safety Rules, OHSA, OEB requirements, and internal policies.
• Participate in incident investigations, root cause analysis, and corrective action development.
• Ensure emergency response activities align with the Electrical Emergency Preparedness Plan (EEPP).
• Coordinate real‑time operations with Distribution Operations, Engineering, Customer Service, and external agencies.
• Liaise with Hydro One, IESO, emergency services (fire/police), and contractors during outages and system events.
• Support timely, accurate communication to management, customers, and external stakeholders regarding system status and restoration timelines.
• Lead in the development, review, and implementation of operating procedures, processes, and training materials.
• Identify opportunities to improve safety, reliability, efficiency, and customer service within network operations.
• Support data collection, reporting, and analysis related to outages, reliability indices, and operational performance.

Qualifications

• College Diploma in Electrical Engineering Technology (CET), Electrical Technologist, or a related electrical discipline; or equivalent combination of education and experience.
• Ability to obtain or maintain OACETT certification (C.Tech or C.E.T.) is preferred.
• Required to support shift‑based operations, including evenings, nights, weekends, and emergency call‑outs as needed.
• Electrical Distribution Operator Certificate.
• Valid Ontario Class G driver’s license.
• Minimum 5 years of progressive experience in electrical utility distribution system operations or control room environments.
• Previous supervisory, acting supervisor, or senior controller experience is strongly preferred.
• Experience working in a unionized utility environment and supporting 24/7/365 operations is an asset.
• Strong operational judgment and ability to make timely decisions in high‑pressure environments.
• Working knowledge of:
  • Electrical distribution systems and protection philosophies
  • OMS, SCADA, and GIS systems
  • Utility Work Protection Code and Electrical Utility Safety Rules
  • OEB regulatory and reporting requirements

Benefits

• Excellent health and dental benefits
• A great pension plan
• Training and development programs to grow in your role and in the company
• Employee Assistance Program for mental health & wellbeing
• We have a fantastic workplace culture, offering hybrid work!

InnPower values an inclusive environment. Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources at [e-mail].

We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.