System Control Operator (IBEW) 2026-172

Alectra Utilities Inc.; Guelph; On-site; CAD 90,000 - 120,000; Full time

Job summary

Alectra Utilities Inc. in Ontario is seeking a System Control Operator to monitor, control and authorize the operation of the electrical distribution system, ensuring safe, reliable and efficient delivery of power to customers.

You will manage real-time system conditions, assess contingencies and coordinate with field crews. This role requires a 24/7 on-call schedule, ability to work under pressure, and strong communication with management, contractors and key accounts.

Qualifications

• Requires a 3-year community college diploma in an electrical discipline or equivalent.
• OACETT certification as a C. Tech or C.E.T.
• MEARIE Certificate as a Journeyperson Municipal Electrical Operator or eligible to obtain in 12 months.
• IHSA Utility Work Protection Code certification.
• Proficient in the use of SCADA systems, Outage Management Systems (OMS), Geographic Information Systems (GIS) and Microsoft Office software.
• Minimum four (4) years related electrical operating experience.
• On-Call rotation and ability to work 24/7 rotating schedule.

Responsibilities

• Operate, authorize and direct the safe and reliable operation of the Alectra distribution system under normal and emergency situations on a 24/7 basis.
• Monitor, control, and record all activities on the distribution system.
• Coordinate outages and communicate with Hydro One/IESO and other departments.
• Update GIS records and prepare reports for agencies like ESA, MOE and MOL.
• Assist in training System Control Apprentices and develop operational procedures.

Skills

Communication skills

Read schematics

Decision making under pressure

Independence / work with no direct sup

Valid G driver’s license

Transformer stations knowledge

Operational logs & reporting

FDIR experience

Interpretation of DG/TC/AA agreements

Education

3-year community college diploma in electrical discipline

OACETT C.Tech or CET

MEARIE Journeyperson Municipal Electrical Operator cert

IHSA Utility Work Protection Code certification

Proficient in SCADA, OMS, GIS, MS Office

Tools

SCADA

Outage Management Systems (OMS)

Geographic Information Systems (GIS)

Microsoft Office

Job description

Position Purpose

Reporting to the Supervisor, System Control, this key position is responsible for monitoring, controlling and authorizing the operation of several unique and diverse electrical distribution systems, ensuring the safe, efficient and reliable delivery of power.

Key Responsibilities/Accountabilities

• Operate, authorize and direct the safe and reliable operation of the Alectra distribution system under normal and emergency situations on a 24/7 basis.
• Monitor, control, and record all activities on the distribution system.
• Prioritizes and reports deficiencies of all station/distribution equipment including SCADA and communication systems and conducts follow up as required.
• Maintain the distribution system configuration as designed/planned whenever possible.
• Review, accept and administer applications for Work Protection from internal and external work groups ensuring that all such applications are correct and that the requested isolation will provide adequate protection following the IHSA Electrical Utility Protection Code and Alectra procedures.
• Coordinates activities and outages on transformer station / transmission lines and distribution equipment with Hydro One/IESO and other Alectra departments to ensure all work is carried out in a safe, economic and efficient manner.
• Coordinate disconnects and reconnects between line crews, residential, commercial and key account customers for maintenance, upgrades and revenue issues including installation of microfits or embedded generation.
• Answering telephone calls from customers regarding inquiries, service requests and trouble reports and dispatch respondents as appropriate.
• Supporting the Outage Management function by performing such daily tasks as organizing and keeping an accurate record of interruptions and transfers, and checking and filing records including Orders-To-Operate, Operator Summary, schematics, etc.
• Manage outages using the Outage Management System for real-time statistical reporting and data analysis.
• Communicates with Management, Contractors, other Alectra employees as required and Key Account customers to provide status of power outages and anticipated restoration times.
• Update GIS records, operating diagrams and other databases to reflect real-time distribution system configuration.
• Communicate with and prepare reports for various agencies including, ESA, MOE and MOL.
• Assists the System Control Supervisor in developing operational procedures and processes.
• Assist in the training of System Control Apprentices.
• Perform analytical problem solving, trouble shooting and contingency planning of the distribution system.
• Respond to emergencies as defined in the Alectra Electrical Emergency Preparedness Plan (EEPP).
• Emergency switching and power restorations. Direct crews/supervisors to restore power safely.
• Emergency response to and from fire and police document times and assign crews/supervisor accordingly to adhere to OEB requirements.
• Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.
• The incumbent may be asked to perform other related duties which may be assigned from time to time.

Qualifications, Knowledge, Skills and Competencies

Education & Specialized Knowledge

• Requires a 3-year community college diploma in an electrical discipline or equivalent.
• OACETT certification as a C. Tech or C.E.T.
• MEARIE Certificate as a Journeyperson Municipal Electrical Operator or eligible to obtain in 12 months.
• Certification in the IHSA Utility Work Protection Code.
• Proficient in the use of SCADA systems, Outage Management Systems (OMS), Geographic Information Systems (GIS) and personal computer applications including Microsoft Office software.

Experience

• Minimum four (4) years related electrical operating experience.
• Required to be part of On-Call rotation and able to work 24/7 rotating work schedule

Skills/Abilities/Competencies

• Excellent written and verbal communication skills to deal with co-workers, other authorities and members of the public to achieve positive outcomes for the company.
• Required ability to read, interpret and utilize technical prints and schematics.
• To make decisions quickly and decisively during periods of high activity and stress.
• Required ability to perform alone or as part of a team with no direct supervision.
• Valid class G driver’s license.
• Advanced knowledge of all transformer stations, municipal substations and protection schemes.
• Proficient in maintaining operational logs, writing reports including deficiency and follow-up reports.
• Demonstrated ability to interpret and apply Distribution Connection Agreements (DCA), Transmission Connection Agreements (TCA), Customer Owned Station Operating Agreements and Agent Agreements.
• Proficient in the operation and use of the Fault Detection, Isolation and Restoration application (FDIR).

Working Conditions

• Work involves minimal unpleasant conditions or hazards, resulting in minimal discomfort or risk of danger - work is performed in the office.