System Administrator SMO

Mike's Hard Lemonade; Vancouver; On-site; CAD 74,000 - 90,000; Full time

Job summary

A leading beverage company is seeking a System Administrator for the Service Management Office in Vancouver. The role involves maintaining the ServiceNow platform, managing user accounts, and ensuring compliance with governance standards. Applicants should have strong ITSM knowledge and ServiceNow experience, with a preference for certification. The compensation ranges from $74,000 to $90,000 annually, reflecting market location and experience level.

Benefits

Company-matched RRSP contributions

Extended health and dental benefits

Paid time off

Complimentary building gym

Hybrid work environment

Qualifications

• 3+ years of hands‑on experience administering ServiceNow in an enterprise environment.
• Strong working knowledge of ITSM, ITIL frameworks, and CMDB structures.
• Proficiency with ServiceNow components, including scripting and ACLs.

Responsibilities

• Administer and maintain the ServiceNow platform to ensure overall health.
• Manage user accounts, access controls, and data security.
• Implement changes adhering to change management and documentation standards.

Skills

ServiceNow administration

IT Service Management

Stakeholder collaboration

Root-cause analysis

Education

ServiceNow System Administrator Certification

ITIL Foundation certification

Tools

ServiceNow

Flow Designer

Update Sets

Job description

About us

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we’ve grown organically from a one‑person import wine business into an international drinks company. Our hallmarks include a portfolio of iconic beverage brands—White Claw® Hard Seltzer, Mike’s Hard Lemonade, and Olé Cocktail Co. alongside a collection of luxury wineries in the Okanagan Valley, notably Mission Hill Family Estate, CedarCreek Estate Winery, Martin’s Lane Winery, and CheckMate Artisanal Winery.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what’s right, to act like an owner. We are growing a lasting legacy, where people come first.

What You’ll Do

As our new System Administrator, Service Management Office (SMO), you will play a critical role in the day-to-day operational support, stability, and governance of the ServiceNow platform. This role sits within Information Technology and serves as the technical backbone of the SMO delivery model, transitioning platform ownership from external vendors to internal capability. You will ensure platform health, security, and compliance while enabling scalable enhancements and continuous improvement across the enterprise ServiceNow environment.

Additional key responsibilities include

• Administer and maintain the ServiceNow platform, ensuring overall platform health, performance, availability, and upgrade readiness.
• Manage user accounts, access controls, roles, ACLs (Access Control Lists), and data security in line with governance standards.
• Own patching cycles, platform upgrades, and environment configuration across development, test, and production instances.
• Implement and govern configuration changes, ensuring adherence to change management, CAB (Change Advisory Board), and documentation standards.
• Maintain and enforce platform standards, including scripting, form design, workflows, and business rules.
• Support the SMO sustainment backlog, resolving incidents and fulfilling administration requests, including foundational data changes and minor enhancements.
• Participate in design reviews and architecture discussions to ensure alignment with platform governance and long‑term scalability.
• Monitor and continuously improve platform reliability and sustainment processes, reducing incidents and improving delivery timelines.

What You’ll Bring

• 3+ years of hands‑on experience administering ServiceNow in an enterprise environment.
• Strong working knowledge of ITSM (IT Service Management), ITIL frameworks, and CMDB (Configuration Management Database) structures.
• Proficiency with ServiceNow platform components, including Flow Designer, Studio, Update Sets, ACLs, and scripting.
• Demonstrated ability to perform root‑cause analysis and resolve complex platform and configuration issues.
• Strong documentation, communication, and stakeholder collaboration skills in a fast‑paced environment.
• ServiceNow System Administrator Certification strongly preferred; ITIL Foundation certification an advantage.

Who you are

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive ‘can do’ attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $74,000 - $90,000 annually; the base pay is determined by market location and job‑related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Company‑matched RRSP contributions
• Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top‑Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world‑leading learning and development programs to empower your career development – in‑person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

Other perks

• Located in a prime Vancouver neighbourhood (near transit)
• Hybrid work environment of 4‑days a week in‑office
• Company paid parking
• Complimentary building gym

We are growing a lasting legacy in the beverage alcohol industry, with people first. Apply now!

We thank all candidates for their interest in MAG and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your recruiter.

At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft

Ambitiously Curious

Made With Humility

Daringly Disruptive

Mark Anthony Group is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in Canada.