Switchboard Operator

Hilton Worldwide, Inc.; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Switchboard Operator for their hotel in Mississauga. In this role, you will handle guest queries, deliver messages, and provide exceptional customer service. Ideal candidates will possess good communication skills and a positive attitude, with a commitment to ensuring a great guest experience.

Qualifications

• Previous experience in a customer-focused industry is advantageous.

Responsibilities

• Accept, deliver and respond to guest queries and emergencies.
• Demonstrate knowledge of hotel facilities and services.
• Handle emergency calls and provide accurate information.
• Assist other departments as necessary.

Skills

Positive attitude and good communication skills

Customer service commitment

Ability to work independently and in a team

IT proficiency

Job description

Overview

Switchboard Operator (HOT0C0LU) – Hilton Toronto Airport Hotel & Suites, 5875 Airport Road, Mississauga L4V 1N1.

A Switchboard Operator accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Switchboard Operator, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake-up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Switchboard Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Accessibility: Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.

Job

Job: Guest Services, Operations, and Front Office