Swedish-speaking Customer Support specialist (Travel industry)

Concentrix; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading global tech services provider is seeking a Swedish-speaking Customer Support Specialist. This fully remote role offers flexibility and a supportive work environment. The specialist will assist clients via phone and email, providing information about travel bookings. Applicants must be fluent in Swedish or Norwegian and possess strong customer service skills. Competitive salary and bonuses are offered, along with a comprehensive training program.

Benefits

Flexible work schedule

Work from home

Supportive coworkers

Bonus opportunities

Qualifications

• Fluent in Swedish or Norwegian is mandatory.
• Strong customer service skills via phone and email.
• Flexibility and adaptability in a dynamic work environment.

Responsibilities

• Provide excellent customer service to clients via phone and email.
• Offer information about bookings and cancellations for travel services.
• Resolve customer issues to ensure a smooth experience.

Skills

Fluent in Swedish or Norwegian

Good command of English

Customer service skills

Flexibility

Job description

Job Title: Swedish-speaking Customer Support specialist (Travel industry)

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World's Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

This role also offers flexibility in terms of working completely from the comfort of your home!

This job is available primarily fulltime, but we also offer part-time employment! This is a flexible way to decide how you want to work with us, anywhere from 50 - 100% (note that the training period is fulltime only, part-time is possible after this stage)

About the role

As a Customer Support Specialist, you will be responsible for

• Bringing great customer service tothe customers via phone and e-mail,
• Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
• Findingsolutions for each individual customer to ensure their journey runs smoothly

To do great in this role you must be fluent in Swedish or Norwegian and have a good command of English as we will handle both Swedish and Norwegian markets. Other than that, we'd love for you to be flexible and dynamic addition to our team.

Benefits and compensation

• A salary of2300,- Euros/Gross
• Bonus up to 250,- Euros/Gross
• Flexible work schedule
• A job you can do from the comfort of your own home
• Supportive and fun coworkers (if we do say so ourselves)

Start date: 17th of November 2025.

Working hours: Work in 8,5 h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (in Lithuania)

Our recruitment process consists of a short phone interview, an online test, finally an interview and a background check. If we turn out to be a match, we'll be happy to make an offer!

Location: LTU Lithuania Work-at-Home

Language Requirements: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Time Type: Full time