SW KC Mkt Patient Access Representative -PRN

The University of Kansas Health System; Pavilion; On-site; CAD 31,000 - 42,000; Part time

Job summary

The University of Kansas Health System is seeking a Part-time SW KC Mkt Patient Access Representative -PRN at Blackfoot Medical Pavilion. The role involves greeting patients, obtaining accurate demographics and insurance information, and ensuring proper documentation for reimbursement.

Responsibilities include scheduling, collecting co-pays, and coordinating with care teams while providing excellent customer service in a outpatient setting.

Qualifications

• High School Diploma or GED required.
• Previous related experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and ensures forms are completed and signed.
• Maintains appointment scheduling and follows No-Show procedures.
• Answers calls, triages information, and routes to appropriate staff.
• Collects patient co-pays and balances, and processes payments.
• Enters patient demographics and insurance details in the EMR.
• Acts as liaison between patient and medical support staff for referrals.
• Keeps front desk and waiting area clean and organized.

Skills

Patient greeting

Customer service

Demographic verification

Insurance verification

Payment processing

EMR entry

Education

High School Diploma or GED

Healthcare experience

Tools

EMR system

Job description

Position Title

SW KC Mkt Patient Access Representative -PRN

Blackfoot Medical Pavilion

Position Summary / Career Interest

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities And Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education And Experience

• Previous Healthcare Experience.

Time Type

Part time

Job Requisition ID

R-56243

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.