Supporter Relations Donor Facing Officer

MSF Domestic Human Resources; Sydney; On-site; CAD 40,000 - 60,000; Full time

Job summary

A humanitarian organization in Canada is seeking a Full-Time Donor Relations role, focused on inbound customer service and data management tasks. The ideal candidate should have experience in customer care, strong computer skills, and attention to detail, supporting the fundraising team effectively. This position offers a collaborative environment with opportunities for growth and development.

Benefits

Flexible & hybrid working arrangements

Annual salary review

Employee Assistance Program

Wellbeing support

Career growth opportunities

Qualifications

• Enjoy engaging with people and working independently.
• Experience in a customer service environment is crucial.
• Motivated by working in a global humanitarian organization.

Responsibilities

• Connect with donors to keep them informed on MSF campaigns.
• Respond to queries from donors via phone and email.
• Manage data in the Salesforce CRM.
• Contribute to projects and improvement initiatives.

Skills

Call center and customer care experience

Experience with CRM systems

Strong computer literacy

Attention to detail

Excellent communication skills

Organizational skills

Job description

Introduction

MSF Australia is an international independent medical humanitarian organisation. MSF delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF's actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits

• Flexible & hybrid working arrangements
• Salary packaging plus insurance benefits & allowances
• Annual salary review & annual Performance review
• Annual individual training budget & LinkedIn learning licence
• Employee Assistance Program
• Wellbeing support & Headspace App
• Strong culture of diversity and inclusion
• Career growth & development opportunities
• Additional leave & purchased leave options
• Novated lease & retail discount benefits
• Monthly Friday afternoons off!
• Plus more!

Responsibilities of your role

Reporting to the Supporter Relations Assistant Manager this inbound phone-based customer service and data entry role is responsible for critical donor facing and administrative tasks to support the MSFA fundraising team as well as assist our current and potential donors. Collectively the Donor Relations team ensures that our valued donors receive the best possible service and attention.

Working independently within a collaborative and friendly team your accountabilities will include :

• Connect with donors to keep them informed on current MSF campaigns;
• Respond to phone and email queries from donors addressing requests and solving issues;
• Data management in the Salesforce CRM;
• Involvement with working groups to support your knowledge growth;
• Input into projects and continuous improvement initiatives.

What you will bring

To be successful in this key influencing and donor focused role you will enjoy engaging with people and working independently within a supportive and professional environment. You will be energised by constant learning and motivated by working in a global humanitarian organisation. Ideally can demonstrate the following :

• Call center and customer care experience;
• Confident experience with CRM systems and strong computer literacy;
• High attention to detail;
• Excellent communication and organisational skills; and
• A keen interest in being a part of a NFP organisation.

Applications

Select the apply button and upload your resume to be considered for this position.

Applications will be reviewed on receipt.

For more information see the Job Description or contact the MSFA Talent Acquisition team with any questions.

Organisation values and policies

At MSF Australia we believe the following five values form the foundations of our culture: Transparency, Respect, Understanding of Diversity, Stepping In and Collaboration. We value TRUST as an essential element to how we operate and believe that these organisation values flow from this trust that we build.

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We strongly encourage First Nations peoples, people from LGBTQIA communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information please call or email MSFA Human Resources.

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place; all employees are required to comply with these policies.

In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.

Required Experience:

Unclear Seniority

Key Skills

English, Academics, Creative, Domestic, Games, IT Sales

Employment Type: Full-Time

Experience: years

Vacancy: 1