Support Worker – Special Focus on Gaza Evacuees

IslamicFamily; Edmonton; On-site; CAD 48,000 - 53,000; Full time

Job summary

A community service organization in Edmonton is seeking a Support Worker to assist Gaza evacuees and clients with complex needs. This full-time position involves community outreach, client support, and record management. Candidates should have a degree in Social Work or a related field, with essential Arabic language skills and at least one year of relevant experience. Apply by creating a short video about your proposed support systems for clients.

Qualifications

• At least one year of working experience in the social service sector.
• Competency in Arabic is essential.
• Experience in direct client contact through volunteer/work is an asset.

Responsibilities

• Support clients with system navigation and emotional support.
• Accurate case noting on clients activities.
• Attend meetings for program development.

Skills

Cultural sensitivity

Client engagement

Independent work

Crisis intervention

Firm assessment skills

Independence and collaboration

Anti-oppressive practice

Knowledge of immigration trends

Education

Diploma or Bachelor Degree in Social Work or related field

Job description

Support Worker Special Focus on Gaza Evacuees

Full Time: 40hrs / w

Start date: Nov 15 2025

Location: IslamicFamily Hüb (2-St) & CPCA (St) Edmonton

Salary: $48000 to $52700 (one year contract role with possibility of renewal)

Close Date: Apply early applications will be reviewed within two weeks of submission

About the Position

As a Support Worker you will be working with clients with complex needs and circumstances helping people when they need it most. As a Support Worker you will need to demonstrate the following skills :

• Interactions with clients in a manner that is respectful, patient and sympathetic.
• Cultural sensitivity to clients racial ethnic and religious needs.
• Firm ability to assess client needs and make knowledgeable referrals to external organizations.
• Compassion and professional ethical practice.
• Strong client engagement and relationship building.
• Ability to work independently and collaborate with other professionals.
• Client-centred practice anti-oppressive and anti-racist approaches to working with clients.
• Knowledge of immigration trends crisis intervention child abuse reporting domestic violence and mandatory reporting.

Responsibilities

1. Community Outreach (70%)

• Support requests for system navigation financial assistance housing legal support counselling etc.
• Supporting the Canadian Palestinian Cultural Association (CPCA) with programming for seniors students and others.
• Providing settlement and emotional support to Gaza evacuees helping them connect with local services navigate systems and access culturally appropriate supports.
• Developing trust and community relations with members and leaders in the Muslim community.
• Working from a culturally sensitive lens to complete in-take when required for example; Family Violence intakes risk assessments safety plans with clients; and when required with help-line callers.
• Connecting clients to Edmonton resources (for example Shelters Alberta Works Legal Aid Regional Housing educational supports).
• Educating clients in areas such as healthy relationships parenting skills and other areas related to domestic abuse.
• Supporting clients in completing documents applications and forms for clients.
• Connecting back with your supervisor at the office and other team members as necessary.

2. Reporting Records Management (15%)

• Accurate case noting on clients activities and support you have provided in a time.
• Updating the database as clients information and situations progress or change.

3. Other Activities (15%)

• Attending meetings such as case consultation staff meetings and inter agency and partnership meetings.
• Supporting Manager and colleagues in program development evaluation reporting in regard to the programs that IslamicFamily is involved in and receives grants.
• To represent IslamicFamily in community liaison activities.

Preferred Qualifications

• Diploma or Bachelor Degree in Social Work or related Human Services field.
• Competency in Arabic is essential as the majority of the clients require language supports.
• At least one (1) year of working experience in the social service sector.
• Experience in family violence settlement and community settings is an asset.
• Familiarity or experience with newcomer refugee and Muslim populations.
• Direct experience in an intake or casework role will be considered a tremendous asset.
• Experience in direct client contact through volunteer / work with a social service agency is an asset.
• Training in trauma-informed care crisis intervention and domestic violence is an asset.
• Flexibility to occasionally work day and evening hours as needed.
• Must maintain the legal right to work in Canada.
• Valid drivers license and access to a vehicle.

How to apply

In-lieu of a traditional cover letter send a 5m video telling us what systems you would develop in your first 30 days to best support Gaza evacuees here & arriving.

Submit your completed application /

Confidence (or the lack thereof) can sometimes hold us back from applying for a job. Well let you in on a secret there is no such thing as a perfect candidate. IslamicFamily is open for innovation. As long as you are continuing to push your growth and development then consider applying even if you dont check all the boxes on our posting. Questions & engagement are encouraged.