Support technologique en usine

Agropur; Saint-Hyacinthe; On-site; CAD 71,000 - 89,000; Full time

Job summary

A leading dairy company in Saint-Hyacinthe is seeking a Plant Technology Support Specialist to maintain IT operations and ensure productivity. The ideal candidate will have a Bachelor’s degree in Computer Science, relevant certifications, and experience in technical advisory roles, along with strong communication skills and the ability to work in English and French. This position offers a salary range of CAD 71,200 to CAD 89,000, with remote work flexibility and various employee benefits.

Benefits

50% remote work flexibility

Flexible group insurance plan

Employee assistance program

Career development opportunities

Retirement plan with company contributions

Free indoor parking

Gym access

Qualifications

• Minimum of three (3) years of relevant experience as a Technical Advisor required.
• Experience in a plant/manufacturing environment preferred.
• Ability to extract, analyze, and act on information with limited supervision.

Responsibilities

• Build strong relationships with key plant stakeholders.
• Communicate consistently and effectively with staff regarding IT-related issues.
• Serve as the primary point of contact for employees facing technical issues.

Skills

A+ Certification

Network+ Certification

Security+ Certification

Bilingual in French and English

Results-driven

Effective communication

Organizational skills

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Job Type: Regular

Invest in you, JOIN AGROPUR. We DAIRY you!

Agropur is looking for a Plant Technology Support Specialist to join its team in St-Hyacinthe.

The plant IT support is responsible for maintaining local IT operations at 100% availability and for preventing and minimizing the impact of interruptions caused by IT failures, as a member of the USA IT group. By diligently fulfilling these roles and responsibilities, the plant IT support will significantly contribute to the proper functioning of the plant’s IT systems, ultimately supporting productivity and overall success.

At Agropur, we invest in YOU:

• Recognition of years of service for vacation calculation.
• 50% remote work flexibility.
• Flexible group insurance plan including telemedicine services.
• Employee assistance program.
• Opportunities to invest in yourself (career development, etc.).
• Retirement plan with company contributions.
• Bright offices surrounded by nature, offering a variety of services (free indoor parking, gym, etc.).
• Salary range 004: 71 200$ à 89000$ (Salary will be determined based on skills, education, training & experience related to the position.)

What this role entails:

More specifically, the responsibilities of the Plant Technology Support Specialist include:

• Build strong relationships with key plant stakeholders.
• Communicate consistently and effectively with staff, providing updates on IT-related issues and changes.
• Ensure clarity and timeliness in communications to minimize disruptions and maximize productivity.
• Proactively engage with stakeholders to understand their technology needs and address their concerns.
• Serve as the primary point of contact for employees facing technical issues, provide immediate support, and perform troubleshooting.
• Redirect office employees requiring Level 1 or Level 2 support to the help desk and collaborate with them for troubleshooting.
• Work closely with team members to resolve issues efficiently by leveraging collective expertise.
• Take a proactive approach to problem-solving.
• Prioritize production needs to ensure smooth operations.
• Provide support in various aspects of projects as needed, offering expertise and assistance to other departments.
• Demonstrate flexibility by supporting other plants during vacations or when additional help is required.
• Be prepared to travel to support projects or initiatives at different sites.
• Ensure cleanliness and safety of IDF/MDF rooms in accordance with organizational standards.
• Maintain an accurate inventory of all new equipment using a designated team spreadsheet.

What you need to join our team:

• Bachelor’s degree in Computer Science or a related field required.
• An equivalent combination of education and/or experience may be considered.
• Minimum of three (3) years of relevant experience as a Technical Advisor required.
• Experience in a plant/manufacturing environment preferred.
• A+, Network+, Security+ certifications required.
• Results-driven and performance-oriented.
• Communicates effectively, both verbally and in writing, in French and English, with leaders, managers, colleagues, and individuals inside and outside the organization.
• Ability to extract, analyze, and act on information with limited supervision.
• Basic math skills (addition, subtraction, multiplication, division).
• Intermediate computer skills with Microsoft Excel, PowerPoint, Word, Outlook, and industry-specific software.
• Excellent organizational skills, ability to prioritize, manage multiple tasks, and meet deadlines.
• Promotes continuous improvement; embraces change and seeks better ways to perform work; strives for innovation.

We’re ready—are you? JOIN AGROPUR

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.