Support Technician I

GM Financial; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading auto finance company in Toronto is seeking an IT Support Specialist. In this role, you will manage and support desktop computing environments, assisting both local and remote users. The ideal candidate will have support-level knowledge of Windows and networking concepts, strong communication skills, and the ability to adapt to changes. This position offers a hybrid work schedule and excellent health benefits.

Benefits

Excellent Health, Vision and Dental Benefits

Casual Dress Code

Dynamic relationships between teams

Quarterly Volunteer Opportunities

Hybrid work schedule offered

Qualifications

• 1-2 years related experience in enterprise technical support.
• Certifications preferred but not required.

Responsibilities

• Deploy and maintain desktop hardware and software.
• Provide technical support for local and remote users.
• Resolve incident requests and application-related issues.
• Troubleshoot printers and peripherals.
• Manage company technology assets.
• Support remote Corporate IT departments.

Skills

Support-level knowledge of Windows Desktop Operating Systems

Basic knowledge of networking concepts (TCP/IP, Subnetting, Routing)

In-depth knowledge of PC hardware and software

Experience with desktop management & imaging technologies

Good verbal and written communication skills

Strong analytical skills

Interpersonal skills for teamwork

Ability to adapt to change

Willingness to learn new skills

Education

Post-Secondary education (College Diploma or University Degree)

Tools

IT related professional certification (e.g., A+, NET+, MCP, CCNA)

Job description

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role: The IT Support Specialist plays a critical role in ensuring the smooth operation of desktop computing environments across the organization. This position is responsible for deploying, managing, and supporting computer hardware, software, and peripherals used by business units. The role also includes asset management, remote IT support, and contributing to the development and maintenance of enterprise-wide IT standards and procedures.

• Deploy, configure, and maintain desktop hardware, software, and peripherals for business users.
• Provide technical support and troubleshoot issues for both local and remote users.
• Resolve incident requests and assist with application-related issues.
• Troubleshoot printers and peripherals, coordinating with third-party vendors as needed.
• Track and manage company technology assets, including spare equipment and data destruction.
• Maintain organized ITS lab and storage areas with proper equipment sign-out procedures.
• Support remote Corporate IT departments with hardware/software tasks and asset disposal.
• Assist in implementing and maintaining enterprise-wide client computing standards and policies.

Qualifications

What makes you a dream candidate?

• Support-level knowledge of the Windows Desktop Operating Systems
• Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
• In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner
• Experience with desktop management & imaging technologies
• Demonstrate the capacity for organization and prioritization in a technical environment
• Good verbal and written communication skills
• Possess strong analytical skills, with an ability to evaluate problems and issues quickly, and to make recommendations for courses of action
• Interpersonal skills necessary to work well with others in teams and collaborative work situations
• Ability to accept change and to adapt to shifting organizational challenges & priorities
• Willingness & ability to learn new skills as business needs evolve

Work Experience

• One to two year’s related experience and/or training in enterprise technical support; equivalent combination of education and experience
• Post-Secondary education preferred, (College Diploma or University Degree)
• Licenses and Certification: Required-IT related professional certification preferred (eg A+, NET+, MCP, CCNA)
  Preferred-Working towards a professional certification a plus (i.e. A+, NET+, HDI, Microsoft)

What we offer

• Excellent Health, Vision and Dental Benefits
• Casual Dress Code
• Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home

#LI-Hybrid #LI-AV1

Job Info

• Job Identification 1091
• Job Category Technology
• Posting Date 12/12/2025, 07:10 PM
• Degree Level Two Years College
• Job Schedule Full time
• Locations 2001 Sheppard Ave East, Toronto, ON, M2J 4Z8, CA