Support Technician

Jenetic Pte Ltd; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology company in Alberta seeks a Support Technician to assist in establishing maintenance programs and ensuring equipment uptime. The role requires fluency in English and Mandarin for customer coordination. Applicants with at least 1 year of experience are preferred but entry-level applicants are welcome. Shift work includes mornings or evenings, totaling 3-4 days per week.

Qualifications

• Fluent in English and Mandarin to communicate with Mandarin-speaking customers.
• Preferably 1 year of experience as a Support Technician; entry-level applicants welcome.

Responsibilities

• Establish effective preventive maintenance program.
• Perform troubleshooting & calibration and report to engineer.
• Work in a team to ensure good equipment uptime.
• Participate in process improvement team.
• Implement equipment spare parts management.

Job description

• Working with Equipment Engineer to establish effective preventive maintenance program
• Perform simple troubleshooting & calibration and report to engineer as assigned to you
• Work in a team to ensure good equipment uptime to support operation
• Wet chemical process performs
• Full transparency on regular updates and reports to management
• Coordinate workflow between processes to sustain equipment uptime.
• Participate in process improvement team within the same area.
• Implement equipment spare parts management activity with engineer
• Implement organization's systems and processes relating to continuous improvement 6S and apply them to the workplace.

Job Requirements

Required languages: English and Mandarin, to coordinate with Mandarin-speaking customers.

Preferably 1 year of experience as a Support Technician; applicants without experience are welcome to apply.

Shift work: Morning (9AM–9PM) or Evening (9PM–9AM), 3–4 days per week.