Support Services Manager

Retirement Concepts; Victoria; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player in senior housing is seeking a Support Services Manager to lead the delivery of essential services like food, housekeeping, and laundry. This role is vital for maintaining high standards of care and compliance with regulations. You'll oversee a dedicated team, ensuring they are motivated and well-trained to provide excellent service to residents. If you have a passion for improving the quality of life for seniors and possess strong leadership skills, this opportunity will allow you to make a meaningful impact in a supportive and engaging environment.

Qualifications

• Graduation from a recognized Nutrition and Food Services Management program.
• At least two years of supervisory experience in Support Services.
• Current Serving It Right Certification.

Responsibilities

• Lead and motivate the Support Services team to achieve goals.
• Ensure compliance with policies related to food services and housekeeping.
• Develop and modify menus to meet nutritional standards.

Skills

Customer Service

Time Management

Planning and Organization

Communication Skills

Infection Control Protocols

Education

Nutrition and Food Services Management

Membership in Canadian Society of Nutrition Management

Food Safe Level 1 Certification

Tools

Office Software

Kitchen Equipment

Housekeeping Equipment

Laundry Equipment

Job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and are committed to our residents and staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in our teams' growth and development to create meaningful memories and moments for our residents.

Summary Of Position

Reporting to the facility General Manager and as part of the leadership team, the Support Services Manager oversees the daily delivery of Food, Housekeeping, and Laundry services, ensuring compliance with regulations and corporate standards. They provide supervision, guidance, and act as a role model for the Support Services staff.

Responsibilities

1. Lead and motivate your team to achieve organizational goals.
2. Develop professional relationships that support a positive organizational culture.
3. Model organizational values and leadership behaviors.
4. Ensure compliance with policies and procedures related to Food Services, housekeeping, and laundry.
5. Manage assigned budgets and develop operational plans aligned with the facility's mission.
6. Monitor performance indicators, analyze data, and report findings to management.
7. Coordinate procurement activities, including ordering and inventory management.
8. Hire, discipline, and evaluate staff following HR policies.
9. Oversee staff orientation and ongoing training programs.
10. Develop and modify menus to meet nutritional standards and resident preferences.
11. Supervise food preparation and service, ensuring quality and compliance.
12. Participate in department and facility meetings.
13. Collaborate with other departments for special events and programs.
14. Develop contingency plans for emergencies and service interruptions.
15. Engage in quality improvement initiatives and promote resident safety.
16. Perform other duties as assigned.

Qualifications

• Graduation from a recognized Nutrition and Food Services Management program.
• Membership or eligibility for membership in the Canadian Society of Nutrition Management and/or registration as a Dietitian.
• Food Safe Level 1 certification; Level 2 is an asset.
• At least two years of supervisory experience in Support Services within a geriatric residential setting.
• Experience managing unionized staff is an asset.
• Current Serving It Right Certification.
• Successful completion of a vulnerable sector Criminal Record Check.

Skills and Abilities

• High standards for customer service, safety, and cleanliness.
• Understanding of infection control protocols.
• Professional appearance and good health.
• Effective planning, organization, and time management skills.
• Ability to work independently with minimal supervision.
• Proficiency with kitchen, housekeeping, laundry equipment, and Office software.
• Excellent communication skills in English.
• Ability to multitask and develop harmonious relationships with staff, residents, and visitors.

West Coast Seniors Housing Management is an equal opportunity employer.