Support Clerk Assessments

WorkSafeBC; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government health agency in Richmond is seeking a support clerk for an 18-month temporary role. This position involves excellent customer service skills to assist with telephone inquiries and provide front counter support. Ideal candidates will handle refunds, incoming correspondence, and documents while contributing to a diverse team environment. With a focus on promoting health and safety, this position is essential for those passionate about impactful work in public service.

Benefits

Competitive salary

Health care and dental benefits

Retirement pension contributions

Continuous learning opportunities

Tuition reimbursement

Qualifications

• Minimum grade 12 education is required.
• Proficient use of Microsoft Word and Excel.
• Excellent customer service skills are essential.

Responsibilities

• Handle province-wide employer telephone calls regarding clearance status.
• Provide customer service for walk-in customers at the front counter.
• Receive, confirm, and set up employer refunds.
• Handle and index incoming digital mail.
• Batch, scan, and index incoming documents.

Skills

Customer service

Office administration

Organizational skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Education

Grade 12 education

Job description

Overview

Do you have excellent customer service skills and enjoy working through a variety of tasks and responsibilities? We're looking for a support clerk to assist with queueing work for the Service Centre. If you enjoy the variety of providing front counter service, coupled with administrative support duties, consider joining us for this 18-month temporary opportunity.

How you'll make a difference

You'll utilize your skills in office administration and customer service to assist our team.

Where you'll work

In this role, you'll work in our Richmond office five days a week.

What you'll do

As a support clerk you will:

• Handle province-wide employer telephone calls regarding clearance status and guide callers on how to access and use the Clearance application on the WorkSafeBC website
• Provide outstanding customer service for walk-in customers at the front counter regarding inquiries, accept payments, and direct customers to an Employer Service Representative when necessary
• Receive, confirm, and set up employer refunds created by Service Centre co-workers and liaise with the accounting department to ensure special instructions are followed regarding refunds
• Handle and index incoming digital mail
• Batch, scan, and index incoming documents required for employer files

Is this a good fit for you?

We're looking for someone who can:

• Rotate through a variety of tasks and responsibilities
• Provide excellent in-person and over the phone customer service
• Organize and process incoming and outgoing correspondence

Your background and experience

• A minimum of grade 12 education
• Use Microsoft Word and Excel proficiently

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you’ll have access to services and benefits that can help you get the most out of work - and life.

Learn more: Find out what we offer.

Salary : $25.41/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.