Support, Back Office Billing

Definity Financial; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

A financial services company located in Waterloo is seeking an individual accountable for processing and analyzing transactions in their Policy Administration and Billing systems. The ideal candidate will hold a university degree or college diploma, possess excellent keyboarding, communication, and organizational skills, and be adaptable in a team environment. A preference for bilingual candidates in French is noted. The salary range for this role is $40,200 - $69,400.

Responsibilities

• Process and analyze transactions in Policy Administration and Billing systems.
• Apply Finance and Underwriting rules when completing responsibilities.
• Provide support to internal and external customers.

Skills

Excellent keyboarding skills

Strong written and verbal communication skills

Excellent organizational skills

Analytical skills

Attention to detail

Ability to work independently

Ability to work in a team

Adaptability

French bilingual

Education

University degree, college diploma, or CIP designation

Tools

Familiarity with Guidewire

Job description

What to expect

• You will be accountable for processing and analyzing transactions in the Policy Administration and Billing systems for Commercial and Personal lines business including Sonnet. Transactions relate to payment management and non-payment cancellations.
• Finance and Underwriting rules will be applied when completing your responsibilities.
• Provide support to internal and external customers to deliver superior service and adhering to corporate policies and procedures.

What you bring

• University degree, college diploma, or CIP designation.
• Excellent keyboarding skills.
• Demonstrates professionalism, courteous in all interactions and remains calm under pressure.
• Strong written and verbal communication skills.
• Responsible for maintaining accurate and detailed financial records according to company procedure.
• Excellent organizational, time management and analytical skills and attention to detail are critical in this role.
• Works well independently and in a team environment and manages effectively in a fast-paced environment.
• A team player who is adaptable to a changing environment.
• Preference will be given to French bilingual candidates.
• Familiarity with Guidewire is considered an asset.

Salary range: $40,200 - $69,400