Support Attendant

The Salvation Army; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Metro Vancouver is seeking a Support Attendant to supervise clients and ensure safety within their facilities. The ideal candidate will have a high school diploma, security experience, and various certifications including First Aid/CPR. This role requires strong interpersonal skills and the ability to manage challenging situations. The compensation range is $28.32 to $28.70 per hour, based on experience and qualifications.

Qualifications

• High school education is required, with specialized courses.
• One year of related experience including security experience.
• Immunization for Hepatitis B and vaccination against Tuberculosis are necessary.

Responsibilities

• Supervise clients and property, ensuring safety and security.
• Conduct rounds of inspections while maintaining a calm environment.
• Liaise with external agencies as necessary.

Skills

Security Experience

Emergency Procedures Knowledge

Client Interaction Skills

Monitoring Skills

Education

High School Diploma + specialized courses (up to 6 months)

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

HOURS OF WORK

Shifts: 8:00 am to 4:00 pm, 4:00 pm to 12:00 midnight, 12:00 midnight to 8:00 am

Shifts are 8.0 hours of paid time

JOB PURPOSE

The Support Attendant is responsible for the supervision of clients/property through regular rounds of inspection.

CHARACTERISTIC JOB DUTIES

• Makes scheduled rounds of inspections, checks safety/security, monitors clients/residents and premises; maintains an atmosphere of calm, providing an unobtrusive presence
• Understands and is aware of emergency/disaster procedures and follows through
• Liaises with referral sources and other external agencies as needed (e.g., police, parole, urgent situations)
• Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, and room/personal searches
• Reports security problems to appropriate staff
• Ongoing enforcement of policies, which may include client discipline or recommending banning of current or prospective clients
• Meets visitors and directs and accompanies them as necessary; may include contact to resident/client
• May serve as Relief Front Desk Clerk
• Performs other duties as assigned

MINIMUM EDUCATION LEVEL ATTAINED

The successful job applicant will have completed high school plus specialized courses of up to six (6) months.

SPECIAL LICENSES, DIPLOMAS, CERTIFICATIONS OR REQUIREMENTS

• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Mental Health First‑Aid
• Motivational Interviewing
• Non‑violent crisis intervention training

MINIMUM PRIOR RELATED EXPERIENCE

One year of prior related experience, including security experience.

PHYSICAL EFFORT/DEXTERITY REQUIRED

The performance of the job requires continuously performing walkabouts, and occasionally keyboarding and lifting/packing clients’ belongings.

CONCENTRATION REQUIRED

The performance of the job requires continuously monitoring the environment, interacting with clients, and occasionally recording information and monitoring security cameras.

RESPONSIBILITY FOR FINANCIAL RESOURCES

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

RESPONSIBILITY FOR HUMAN RESOURCES

The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees.

WORK ENVIRONMENT

The incumbent’s work environment is typically in a shelter and/or in treatment facilities/grounds. The incumbent will work under the following disagreeable conditions:

• Isolation
• Monotony
• Dealing with angry people
• Verbal abuse
• Work schedule affecting lifestyle

EXPOSURE TO HAZARDS

The job incumbent may be exposed to the risk of moderate to severe injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

PRECAUTIONARY MEASURES

• Universal Precautions
• Vaccination against Tuberculosis
• Mental Health First Aid

Compensation

The target hiring range for this position is $28.32 to $28.70 with a maximum of $29.07. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation Request

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.