Supervisor Transportation Job Details | Stericycle

Hispanic Alliance for Career Enhancement; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A transportation services company in Ottawa is seeking an individual to oversee the transportation department. Responsibilities include managing inventory, route scheduling, ensuring high customer service standards, and developing relationships with clients. The ideal candidate should have at least two years of transportation/logistic experience, possess a valid DZ driver's license, and demonstrate knowledge of related regulations and software. This role offers a comprehensive benefits package including healthcare, tuition reimbursement, and paid leave.

Benefits

Healthcare program including medical, dental, vision

Tuition reimbursement

Paid vacation and sick leave

Pension fund

Qualifications

• Two or more years of Transportation/Logistic experience required.
• Valid DZ driver's license required.
• Demonstrates knowledge of DOT, OSHA, HIPAA, and NAID.

Responsibilities

• Oversee the transportation department and ensure leadership.
• Manage route scheduling and maintain high customer service standards.
• Develop relationships with customers and conduct visits.

Skills

Transportation/Logistic experience

Knowledge of DOT, OSHA, HIPAA, NAID

Knowledge of computer software applications

Education

High School or Equivalent

Tools

SAP

Spreadsheets

Word processing software

Job description

About Us

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Position Purpose

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Key Job Activities

• Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck)
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
• Conduct customer visits to review service
• Manage customer interaction records to resolve service issues
• Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources

Education

Preferred Education: in High School or Equivalent

Experience and License

• Two or more years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others
• May require mandatory immunizations and credentialing based on customer requirements.
• Valid DZ drivers license required;
• Maintains a current Medical Examiner's Certificate (MEC) issued by a doctor approved by Stericycle/Shred-it is a plus but not required
• Must work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicle. Requires constant mental and visual attention relative to the safe operation of the vehicle
• Demonstrates knowledge of, DOT, OSHA, HIPAA, and NAID
• Demonstrates knowledge of computer software applications to include spreadsheets and word processing

Benefits

Stericycle currently offers its employees the opportunity to participate in a comprehensive range of benefits, including a healthcare program that includes medical, dental, vision, and prescription coverage; flexible spending accounts for healthcare and dependents; life and accidental death and dismemberment insurance; an employee assistance program; tuition reimbursement; paid vacation and sick leave, and a pension fund. Participation in certain programs requires employees to be regularly scheduled to work a minimum number of hours and/or to have completed a waiting period after joining Stericycle.

Our Promise

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Disclaimer

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.