Supervisor Training and Development (Open to current City of Victoria employees only)

City of Victoria; Victoria; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A municipal government is seeking a Supervisor for Training and Development, responsible for overseeing training programs for staff in bylaw services. The ideal candidate should have experience in training development and facilitation, along with strong leadership and organizational skills. A diploma in a related field and relevant certifications are necessary. This role offers a full-time position with a starting salary of $52.96 per hour and the possibility of hybrid work arrangements, enhancing work-life balance.

Qualifications

• Minimum three years in bylaw services or related enforcement environment.
• At least two years developing/facilitating training.
• At least one year supervising a team.
• Diploma in related field required.
• Certification in Adult Learning and Education is preferred.

Responsibilities

• Develop and oversee training initiatives for staff.
• Design onboarding programs for new Bylaw Officers.
• Mentor and provide training direction to team members.
• Manage training logistics and documentation.
• Collaborate on specialized trainings and maintain certifications.

Skills

Training program design and implementation

Mentorship and coaching

Record keeping and organizational skills

Knowledge of bylaw enforcement

Leadership skills

Communication and interpersonal skills

Adaptability in diverse learning environments

Proficiency in Microsoft Office

Education

Diploma in education, enforcement or public administration

Certification in conflict resolution

Bylaw Compliance and Enforcement Certificate

Bylaw Officer Safety Training

Tools

Learning management systems

Microsoft Office

Job description

Supervisor Training and Development, Bylaw

Competition Number: 25/201

Posting Scope: Internal (Open to current City of Victoria employees only)

Posted Date: December 11, 2025

Closing Date: December 28, 2025, 4:30 PM PST

Department: Community Safety, Wellbeing and Partnerships

Posting Type: Continuous (Regular Full-Time)

Work schedule: Monday to Friday (35 hour work week)

Salary: $52.96 per hour, Pay Grade 16

Job Code: 4916

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

WORK FROM HOME

The successful candidate for this posting may be eligible for a hybrid work arrangement that includes up to one (1) day of work from home per week, in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

FLEX

The successful candidate for this vacancy would participate in a modified work week, earning a flex day off each bi-weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change.

POSITION FUNCTION

The Supervisor, Training and Development, is responsible for developing, implementing and overseeing training for staff within the division. This position ensures consistent standards are applied related to onboarding, training, professional development, and performance evaluation. The role combines program design and delivery, requiring strong mentorship and technical expertise.

KEY DUTIES

• Design, implement and deliver new employee onboarding programming, fostering consistent integration of Bylaw Officers.
• Provide direction and delivery of training initiatives that align with both City of Victoria and department objectives.
• Procure and manage ongoing training initiatives.
• Regularly review and analyse program(s) effectiveness, making recommendations to address any gaps and ensure all bylaw employees are consistently trained and supported.
• Provide consistent mentorship, guidance, and training direction to Senior Bylaw Officers and Bylaw Officers.
• Supervise and schedule Training Officers, and new staff.
• Maintain accurate training documentation, records, and reports.
• Manage all aspects of training delivery (such as, logistics, budget, procurement of materials).
• Collaborate with internal and external partners to coordinate specialized training and maintain certifications.
• Oversee trainers in the field, providing technical supervision and ongoing support.
• Maintain knowledge of bylaw enforcement process, procedures, and legislation.
• Monitor staff performance and complete performance appraisals and provide follow-up support or corrective instruction as required.
• Provide recommendations to Managers regarding employee performance.

Perform related duties where qualified.

INDEPENDENCE

• Work is generated by annual objectives, department work plans, requests from council, and in response to the needs of the department.
• Work is performed according to broad guidelines and procedures and is reviewed through discussions with Manager.

WORKING CONDITIONS

Physical Effort

• Sit with arms unsupported while keyboarding (often)
• Lift and move medium weight materials (rare)
• Deliver technical training (e.g. Bylaw Officer Safety Training) (often)

Mental Effort

• Long periods of intense concentration while developing training materials and delivering training (frequent)
• Work with interruptions, meeting considerably demanding schedule with conflicting priorities (often)

Visual/Auditory Effort

• Normal

Work Environment

• Office (often)
• Outside, in all weather conditions (occasional)
• Potential exposure to abusive people, unpleasant odours and other hazardous materials (occasional)
• Training facilities and in classroom (often)

KEY SKILLS AND ABILITIES

• Design, implement, deliver, and evaluate training programs.
• Ability to foster inclusive learning environments and adapt delivery to diverse needs.
• Strong organizational and record keeping skills.
• Knowledge of bylaw enforcement process, procedures and legislation.
• Strong leadership skills with the ability to mentor and motivate others.
• Effectively supervise and lead teams during onboarding.
• Proficiency in Microsoft Office and learning management tools.
• Establish and maintain effective working relationships.

QUALIFICATIONS

Formal Education, Training and Occupational Certification

• Diploma in a related field (e.g. education, enforcement, public administration).
• Certification in conflict resolution (e.g. Nonviolent Crisis, Intervention, Collaborative Conflict Resolution) (Minimum 8 hours)
• Level 1 Bylaw Compliance, Enforcement and Investigative Skills Certificate (6.5 weeks).
• Bylaw Officer Safety Training (4 Days).
• Current and valid class 5 BC Driver’s License.
• Required to obtain vulnerable sector criminal record clearance.

Experience

• Minimum three (3) years experience in bylaw services, or related enforcement environment, including: Minimum two (2) years experience developing and/or facilitating training. and Minimum one (1) year experience supervising a team.

An equivalent combination of education and experience may be considered.

PREFERRED QUALIFICATION

• Certification in Adult Learning and Education.
• Bylaw Officer Down Training (1 Day).
• Bylaw Officer Down (Train the Trainer (Certification).

OTHER

May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail].