Supervisor, Supplier Master Data & Compliance

lululemon; Vancouver; On-site; CAD 95,000 - 125,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in Vancouver is seeking a senior leader to head the Master Data Management, Business Licenses, and Gift Cards functions within Global Finance Shared Services. You will own governance, data quality, and cross‑functional collaboration to enable scalable, compliant processes across global operations.

This role combines strategic oversight with hands‑on leadership, driving SOX controls, KPIs, ServiceNow workflows, and continuous improvement while coaching local and offshore teams.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting, or related field.
• 6-8 years in Master Data Management (MDM), Accounts Payable, or related finance operations, with global exposure preferred.
• Experience leading teams or workstreams with coaching and accountability for results (local and/or offshore).
• Vendor data governance, internal controls, and risk awareness; tax reporting knowledge is a plus.
• Cross-functional collaboration with stakeholders at all levels; issue resolution and alignment.
• Experience with ERP/ServiceNow and SLAs; focus on data quality and customer experience.
• Strong analytical, problem-solving, and communication skills; ability to translate data into actions.
• Comfortable working in a fast-paced, high-volume environment; proficient with Microsoft Office.

Responsibilities

• Lead MDM, BL, and GC operations with local and offshore teams; drive service delivery and outcomes.
• Coach and develop team members; set clear expectations and foster ownership.
• Use data and KPIs to set priorities, manage risk, and drive continuous improvement.
• Champion cross-functional initiatives and partner with key stakeholders for impact.
• Own governance and ensure SOX controls and audit readiness.
• Oversee ServiceNow intake and execution; ensure SLA adherence and customer focus.
• Establish process discipline with SOPs and documentation for scalability.

Skills

Team leadership

Data governance

Process improvement

Analytics

Communication

Education

Bachelor’s degree in Finance/Accounting

Tools

ServiceNow

ERP systems

Job description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Global Finance Shared Services (GFSS) team plays a critical role in supporting lululemon’s operational efficiency and scalability. Within GFSS, the Supplier Master Data & Compliance (SMD&C) team includes Master Data Management (MDM), Business Licenses (BL), and Gift Cards (GC), and is responsible for key processes such as maintaining accurate vendor records, ensuring stores have the required business licenses, processing gift cards, and supporting regulatory reporting and compliance requirements. Our team operates with a strong focus on operational excellence and strategic enablement, emphasizing speed, accuracy, and clear communication. We partner closely across functions and foster a high‑engagement environment where curiosity, ownership, and a sense of fun are part of how we work.

Core Responsibilities

This role leads the MDM, BL, and GC function within Global Finance Shared Services, with accountability for operational performance, people leadership, data governance, and continuous improvement. The role balances strategic oversight with hands‑on leadership to ensure reliable execution, strong controls, and scalable processes that support global growth.

• Provide overall leadership for MDM, BL, and GC operations, including accountability for both local and offshore teams, service delivery, and outcomes.
• Build, coach, and develop team members and partners, setting clear expectations, reinforcing ownership, and driving a strong performance culture.
• Leverage data, KPIs, and operational insights to set priorities, inform decisions, proactively manage risk, and drive continuous improvement and change.
• Champion cross‑functional initiatives and partner with key business and stakeholders to deliver operational excellence and strategic impact.
• Own governance and ensure compliance with applicable Sarbanes Oxley (SOX) controls, internal policies, and audit requirements.
• Provide oversight of ServiceNow intake and execution, ensuring SLA adherence, effective prioritization, and a consistent, customer‑focused experience.
• Establish and maintain strong process discipline through documentation standards, SOPs, and controls, enabling scalability and audit readiness.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting, or a related field (or equivalent experience).
• 6-8 years of experience in Master Data Management (MDM), Accounts Payable, or related finance operations, with exposure to global processes preferred.
• Demonstrated experience leading teams or workstreams, including coaching, performance management, and accountability for results (local and/or offshore).
• Strong understanding of vendor data governance, internal controls, and operational risk, with working knowledge of tax reporting processes (e.g., 1099, T4A) and related‑party reporting considered an asset.
• Proven ability to partner cross‑functionally and with business stakeholders of all levels to resolve complex issues and drive alignment.
• Experience overseeing operations within ERP and workflow environments (e.g., ServiceNow), with accountability for SLAs, quality, and customer experience.
• Track record of leading continuous improvement initiatives or projects that improved efficiency, scalability, or control effectiveness.
• Strong analytical and problem‑solving skills, with the ability to translate data and KPIs into decisions, priorities, and actions.
• Excellent communication skills, with the ability to provide clear direction, influence outcomes, and represent the function with confidence.
• Ability to operate effectively in a fast‑paced, high‑volume environment, balancing operational demands with longer‑term improvement goals.
• Advanced proficiency in various Microsoft Office Apps.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from$95,400 – 125,200annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In‑person collaboration and office‑based work is necessary and important for this role. Work is performed onsite, 4 days a week, depending on role requirements.