Supervisor, Security & Parking

Scarborough Health Network; Toronto; On-site; CAD 64,576 - 74,861; Full time

Job summary

Scarborough Health Network seeks a Supervisor, Security & Parking to oversee day-to-day operations in Toronto. The role includes supervising Security Guards and ensuring quality, customer-focused service in accordance with SHN’s values.

Applicants should have extensive security experience, supervisory experience, and relevant educational credentials. The position offers a permanent, full-time role with an hourly rate between CAD 46.876 - 54.342.

Qualifications

• Minimum five years of Security experience within a hospital environment.
• Minimum two years of Supervisory experience in a unionized environment.
• Valid Ontario Security Licence required.

Responsibilities

• Supervise day-to-day operations of Security Guards.
• Ensure timely attendance to calls for service and complaints.
• Support procurement efforts and processes.

Skills

Security experience in a hospital

Supervisory experience

Communication skills

Knowledge of security operations

Education

Post-secondary Diploma or Degree in Security or Policing

Tools

CCTV

Access control platforms

Excel

Job description

Job Details

Job Number: JR106224. Job Title: Supervisor, Security & Parking. Job Category: Management. Hospital Location: Centenary Site. Job Type: Permanent, Full Time. Number of Positions: 1. Minimum - Maximum Hourly Rate: $46.876 - $54.342. Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays.

Position Overview

The Supervisor reports to the Manager of Parking and Security. They are responsible for the effective day-to-day supervision of all on-duty Security Guards. They shall advise, assist, and direct them in a constructive manner as required. The Supervisor ensures that the Security Department provides high quality, customer-focused services according to the SHN mission, vision, and values. They ensure that all calls for service and complaints are attended in a professional and timely manner, and that a record of such actions is accurately maintained. They are also supportive of all proactive programs that have been implemented and shall identify and develop strategies to meet present and future requirements. The position enforces departmental expectations through regular on-site presence, regular inspections and investigations, and coaching. The supervisor supports the Manager with procurement efforts and processes. The Supervisor may operate as a delegate for the Manager during periods of absence and high acuity of work.

Requirements

• A minimum of five (5) years of Security experience working within a hospital environment.
• A minimum of two (2) years of Supervisory experience working within a unionized environment.
• Have a post‑secondary Diploma or Degree from an accredited institution on the subject of Security or Policing.
• Experience with operational and contractual relationships between external security providers and clients.
• Belong to a relative professional association such as IAHSS and ASIS (preferred).
• Have a valid Ontario Security Licence.
• Hold a valid Driver’s Licence and have access to, and regular use of personal vehicle, travel between sites may be required at times.
• Police and Criminal background check required (VSC).
• Position requires regular and rotational on‑call availability.
• Schedule flexibility (available for morning, evening, and night shifts when required).
• Working knowledge of Provincial and Municipal legislation and regulation in the area(s) of Security and Healthcare.
• Thorough and complete knowledge of all Emergency Codes, and a demonstrated understanding of Emergency Management, and Crime Prevention technique.
• Working knowledge of security operations and procedures.
• Excellent communication, documentation, interpersonal and teamwork skills.
• Demonstrated ability to train, instruct and coach staff.
• Organized and able to write routine correspondence; including logs, reports, and produce/maintain procedural documents and standing orders.
• Technologically competent in a variety of access control platforms, CCTV, reporting software and Excel based applications.
• Assume the lead role in response to incidents occurring on the shift and coordinating follow-up actions as necessary, including incident debriefs.
• Maintain inventories, records and communicate discrepancies to management.
• Perform regular inspections, initiate and participate in investigations relating to employee performance, and enforce departmental expectations.
• Participate in committees and work collaboratively with leaders from different disciplines.
• Other duties as assigned.

Accommodation And Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.