supervisor - retail

A&W Canada; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular fast-food chain is seeking a Shift Supervisor in Saint John, NB, to lead the team by providing exceptional guest service, coaching staff, and maintaining operational standards. The ideal candidate should have experience in a fast-food or retail supervisory role, strong communication skills, and the ability to thrive in a fast-paced environment. Competitive hourly wage ranges from $15.00 to $34.00, with permanent, full-time opportunities and a flexible schedule.

Benefits

Opportunity to develop customer service skills

Flexible schedule

Community-focused climate goals exposure

Qualifications

• Proven ability to rally a team.
• Experience in fast-food or retail.
• Ability to work with hot equipment.

Responsibilities

• Coordinate and lead team for guest service.
• Mentor team to prepare food to standards.
• Maintain safety and operating standards.
• Manage inventory tasks effectively.

Skills

Exceptional guest-service skills

Experience in a leadership role

Strong communication skills

Basic math skills

Capacity to handle stressful situations

Job description

Shift Supervisor

Posted on October 19, 2025 by A&W Canada

Job Details

The Shift Supervisor ensures an excellent experience for guests by coordinating the team to exceed expectations on every visit. The role leads the team in caring for guests first, delighting them with friendly and caring service that creates loyalty to the restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards and financial results on the shift.

Responsibilities

• Coordinate and lead the team to deliver outstanding guest service on every visit.
• Mentor and support staff to prepare food to perfect recipe standards.
• Implement new innovations from A&W and drive continuous improvement.
• Maintain operating and safety standards, including proper handling of hot products, cleaning chemicals, and sharp objects.
• Execute inventory tasks such as lifting up to 50 lbs. and managing product supplies.
• Work effectively in a fast‑paced environment and support team cohesion.

Qualifications & Skills

• Exceptional guest‑service skills and a proven ability to rally a team.
• Experience in a leadership or supervisory role within a fast‑food or retail environment.
• Strong communication, multitasking, and interpersonal skills.
• Basic math skills and ability to work with hot equipment and cleaning chemicals.
• Capacity to handle stressful situations and maintain mental alertness.
• Valid Canadian work authorization.

Working Conditions

• Extended standing (up to 8 hours) and occasional heavy lifting.
• Fast‑paced and noisy restaurant environment.
• Use of knives, slicers, and cleaning chemicals.
• Shift work with flexible schedule possible.

Compensation & Benefits

• Hourly wage: $15.00 to $34.00 per hour.
• Permanent, full‑time employment.
• Opportunity to develop communication, customer service, and leadership skills.
• Flexible schedule and exposure to A&W’s community‑focused climate goals.

Location

• Saint John, NB (On‑site)
• Starts as soon as possible.

Application Deadline

Advertised until November 28, 2025.