supervisor - retail

A&W Canada; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular fast-food chain is seeking a Shift Supervisor in Kenora, ON. The role involves leading a team to deliver exceptional guest service while ensuring operational standards. Candidates should have strong interpersonal skills, demonstrate initiative, and excel in a fast-paced environment. The position offers competitive pay and a flexible work schedule to maintain work-life balance, fostering a positive workplace culture.

Benefits

Flexible work schedules

Competitive wage

Positive workplace culture

Qualifications

• Proven exceptional guest service skills.
• Enjoy mentoring and supporting staff.
• Embrace change and innovation.
• Responsible, reliable, and honest.

Responsibilities

• Ensure an excellent guest experience.
• Lead the team in caring for guests.
• Contribute to achieving operating standards.

Skills

Exceptional guest service skills

Mentoring and team support

Initiative and good judgement

Effective communication skills

Ability to multi-task

Strong interpersonal skills

Job description

Shift Supervisor – A&W Canada

Location: Kenora, ON Salary: $15.00 to $34.00 per hour Employment Type: Permanent full‑time Start Date: As soon as possible

Position Overview

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

Responsibilities

• Ensure an excellent guest experience by coordinating the team.
• Lead the team in caring for guests first, delighting them with friendly and caring service.
• Ensure the team contributes to achieving A&W operating standards and financial results on their shift.

Desired Skills and Experience

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills and rally a team to deliver this to every guest on every visit.
• Enjoy mentoring people and are a natural at supporting staff in learning, including how to prepare perfect food to standard recipes or customised for guests.
• Embrace change—and get excited to rally the team to implement new innovation.
• Have a knack for dealing well with a variety of people.
• Have initiative, good judgement and decision‑making, and are responsible, reliable and honest.
• Love working in a team and together as partners to get the job done in a dynamic fast‑food environment.

Abilities

• Excellent guest service
• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Effective communication skills
• Ability to multi‑task
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions

• Fast‑paced environment
• Diverse environment with many different personalities and attitudes
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of portable or step ladder may be required

Physical Requirements

• Stand for an extended period of time (up to 8 hours)
• Occasionally lift heavy boxes (max 50 lbs)
• Engage in repetitive tasks preparing/assembling orders and cleaning the facility
• Always remain mentally alert to ensure the safety of yourself, co‑workers and guests
• Maintain good personal hygiene and appropriate uniform
• Have the capacity to handle stressful situations

Benefits & Why Work at A&W

We pride ourselves on our food. We're on a journey to source simple, great‑tasting ingredients, farmed with care. Good food makes good food, but there is more to our story than that. We’re all about doing the right thing—from using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community. We know you’ve got a life outside of work. That's why we offer flexible schedules so you can work as much or as little as you need. We pay a competitive wage and provide a positive workplace culture that encourages innovation and open communication.

Requirements

Eligible to work in Canada.