Supervisor, Registration and Data Quality - Admitting and Registration

Joseph Brant Hospital; Burlington; On-site; CAD 62,000 - 77,000; Full time

Job summary

Joseph Brant Hospital in Burlington, Ontario, is seeking a Supervisor for Registration and Data Quality in the Admitting and Registration department. This regular full-time role supports staff, processes and data quality to ensure patient safety and accurate data capture.

Reporting to the Manager, Admitting and Registration Services, you will mentor staff, oversee daily operations, develop SOPs, deliver training, and coordinate with leadership on goals and quality initiatives.

Qualifications

• Undergraduate University Degree or College Diploma (3 year program) in a related field from an accredited educational institition (Certified Health Information Management, Healthcare Administration or Health Care related field) preferred.
• Minimum 2 years supervisory experience in a related hospital setting required.
• Minimum 5 years experience in a hospital Admitting and Registration Services department (ie. Bed Allocation, Registration and Scheduling, Preferred Accommodation) an asset.
• Certification in good standing with the CHIMA an asset.
• Experience in mandatory Ministry of Health data submissions and knowledge of CIHI OHRS and MIS standards.

Responsibilities

• Oversee day-to-day operations of Admitting and Registration Services teams including Patient Registration, Scheduling, and Bed Allocation.
• Supervise staff, manage staffing resources, and align with patient workflows to ensure seamless service.
• Ensure adherence to data collection policies and standard work to mitigate patient safety risks from inaccurate data.
• Conduct performance reviews, coaching and progressive discipline, and provide ongoing education.
• Collaborate with leadership to set monthly goals and initiatives; develop SOPs, policies and training materials.
• Conduct staff meetings, provide training, and distribute monthly registration newsletters.
• Develop and maintain data quality reports and participate in quality assurance activities.
• Support departmental technology changes and participate in system upgrade tests and new applications.

Skills

Leadership

Staff coaching

Time management

Interpersonal skills

Problem solving

Decision making

Conflict resolution

Customer service orientation

Education

University degree or college diploma (3-year) in a related field

CHIMA certification (asset)

Tools

Epic

Meditech

Microsoft Office

Job description

Supervisor, Registration and Data Quality - Admitting and Registration - RFT (254825-67)

Position Available: Supervisor, Registration and Data Quality
Status: Regular Full-Time
Department: Admitting and Registration
Union: Non-Union
Shifts: Days

Rate of Pay: $44.82/Hour -> $56.02/Hour

Posting Date: October 21, 2026

Closing Date: October 28, 2026

Internal applicants must apply by 11:59pm on October 28, 2026.

About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

J BH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca .

Position Summary:

Joseph Brant Hospital is currently seeking an Admitting and Registration professional who thrives in a fast-paced and dynamic environment to fill the role of Supervisor Registration and Data Quality.

Reporting to the Manager Admitting and Registration Services, the Supervisor will play a significant role in supporting staff, processes, technology and ensuring patient safety through optimized data quality of the Admitting and Registration department.

The ideal candidate demonstrates an ability to act as a mentor for their team and to work in collaboration with the Manager, Admitting and Registration to support their team’s daily functions. You have the ability to manage multiple priorities and work in a fast paced environment through highly developed time management and organizational skills combined with analytical and problem-solving abilities. You are able to function independently and as part of a leadership team while maintaining a customer service focus. In addition, you demonstrate excellent interpersonal, decision-making and conflict resolution skills.

Responsibilities:

• Oversee the day to day operations and support functions of the Admitting and Registration Services teams involved in Patient Registration, Scheduling, Preferred Accommodation and Bed Allocation's admission, discharges and transfers.
• Supervise direct reports, daily operational activities of staff and maintains appropriate staffing resources to match patient work flows to ensure seamless service is provided.
• Ensure staff adhere to complex data collection policies and standard work processes, and mitigates patient safety risks that may result from inaccurate data, by investigating and taking corrective actions as needed.
• Conduct performance reviews, coaching and progressive discipline. Monitor and provide continuous feedback and education in relation to all functions in the Admitting and Registration department, including patient registration and admitting work activities, scheduling, bed allocation and preferred accommodation.
• Collaborates with leadership to establish monthly departmental goals and team initiatives based on key metrics. Assist with the development, maintenance and revisions of all functions in the Admitting and Registration Services department, including standard operating procedures, policies, training programs and material.
• Conduct or assist with staff meetings to share information and facilitate participative decision-making. Provide high quality staff training within the Admitting and Registration Services department, and with internal stakeholders as needed. Develops and distributes monthly registration newsletter.
• Support quality initiatives that involve hospital wide patient registration. Involvement in developing, implementing, monitoring and auditing a data quality program and Quality Assurance reports for team. Create and maintain data quality reports and monthly reporting submissions.
• Conduct process work-flow evaluations and provide recommendations. Provide expertise and will be
  knowledgeable of and promote best practices.
• Supports and implements organizational and departmental technology changes. Assists, participates and coordinates special projects, supports testing related to system upgrades, new applications and project implementations.
• Provide after-hours on-call operational support to staff.
• Assumes management responsibilities in the absence of the Admitting and Registration Services Manager and perform other duties as required.

Qualifications:

• Undergraduate University Degree or College Diploma (3 year program) in a related field from an accredited educational instituition (Certified Health Information Management, Healthcare Administration or Health Care related field) preferred.
• Minimum 2 years supervisory experience in a related hospital setting required.
• Minimum 5 years experience in a hospital Admitting and Registration Services department (ie. Bed Allocation, Registration and Scheduling, Preferred Accommodation) an asset.
• Certification in good standing with the Canadian Health Information Management Association (CHIMA) an asset.
• Experience in mandatory Ministry of Health data submissions and strong knowledge in Ministry of Health Registration, Canadian Institute for Health Information (CIHI), Ontario Healthcare Reporting Standards (OHRS) and Management Information System (MIS) standards and guidelines.
• Advanced computer skills in Microsoft Suite in addition to knowledge of Hospital ADT systems, preferably Epic and Meditech .
• Previous involvement developing, implementing and monitoring a data quality program and reports.
• Experience in staff training and development of training material.

Please Note: Assignment subject to change based on the needs of the department.

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier-free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [e-mail] or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.