Supervisor- Personal Support Services

Carefor Health & Community Services; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

HOOPP pension plan

Employee and Family Assistance Program

Professional Development Opportunities

Wellness program

Company events

Job summary

Carefor Health & Community Services in Ottawa seeks a Supervisor, Personal Support Services (PSS) to lead the delivery of client care and mentor PSW staff. The role requires an Ontario-licensed RPN and a background in community nursing or PS S.

The position supports ongoing staff development and liaises with funders to maintain service quality. The role includes after-hours on-call rotation and a focus on evidence-based practice to ensure high standards and client outcomes.

Qualifications

• Must be a Registered Practical Nurse licensed to practice in Ontario (RPN).
• Strong leadership and mentoring abilities with experience guiding PSW staff.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Oversee daily delivery of Personal Support Services (PSS) and ensure high-quality client care.
• Lead and mentor PSS staff; conduct regular performance reviews and address issues.
• Coordinate with managers and service funders; participate in after-hours on-call rotation.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Education

Registered Practical Nurse (Ontario)

Tools

Scheduling systems

Job description

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

As the Supervisor, Personal Support Services (PSS), you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, engage with service funders (primarily Ontario Health at Home Care Coordinators), participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients. Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position.

This is a 15-month term position based in Ottawa.

• Oversees and assists the Manager with the clinical operation of the PSS program
• Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
• Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
• Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
• Completes annual performance reviews on assigned Personal Support Services staff
• Identifies and discusses with the Manager employee issues requiring disciplinary action
• Assists in determining the required staffing complement based on identified needs
• Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
• Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.
• A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
• A minimum 1-year leadership is preferred
• A minimum of 2 years community experience in Nursing or Personal Support Services
• Demonstrated leadership abilities with highly developed organizational skills
• Demonstrated understanding of CNO Standards of Practice
• Excellent interpersonal and verbal/written communication skills
• Excellent computer skills/knowledge and familiarity with scheduling systems
• Ability to work collaboratively with internal and external stakeholders
• A vehicle and a valid Ontario Driver’s license are required
• Ability to manage coinciding demands
• Demonstrated flexibility and adaptability
• Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• A collaborative, diverse and inclusive team culture
• Wellness program
• Company events
• Work-life balance

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.