Supervisor, Onsite

Incora; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading supply chain solutions company in Toronto is seeking an Onsite Supervisor to represent the firm at customer production sites. You will maintain customer supply bins and communicate critical stock information. The ideal candidate has at least 3 years in a related aerospace role and strong customer service skills, alongside proficiency in Microsoft Office. Compensation includes a competitive salary, paid holidays, and various employee benefits.

Benefits

Paid Holidays

Flexible work policies

Health insurance options

401K plan with company match

Employee discounts

Qualifications

• Minimum of 3 years experience in a related field within the aerospace industry.
• Proven customer service and interaction skills with direct customer contact.

Responsibilities

• Represent the company at customer production sites and maintain customer supply bins.
• Communicate program information to the Program Manager regarding stock levels.
• Coordinate contract requirements and suggest process improvements.

Skills

Organizational skills

Customer service skills

Data entry skills

Multi-tasking

Research skills

Integrated data systems proficiency

Tools

Microsoft Office Suite

Job description

Overview

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Onsite Supervisor. As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business. The Onsite Supervisor is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer representatives and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. The JIT On Site Supervisor may be required to travel / drive from customer site-to-site, as needed. The Supervisor, Onsite is responsible for communicating all relevant program information to the Program Manager including, but not limited to, notification of critical stock outs, coordinating New Add and / or "Off" contract requirements; opportunities for quality or process improvements, and communicating opportunities to provide additional value-added services for increased customer satisfaction and program profitability.

Responsibilities

• Excellent organizational and time-management skills
• Clear and accurate data entry and documentation skills
• Strong follow-through and perseverance to handle multiple tasks simultaneously
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Ability to be detailed oriented and perform in-depth research, if required
• Ability to be cross trained in multiple critical areas of the department
• Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
• Must be open to schedule demands changes and demands, per customer needs
• Must have the ability to travel / drive from customer site-to-site, as necessary
• Must have and maintain own / reliable transportation and company-approved driving record

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems
• Collaboration Share knowledge and experience with others
• Commitment Focus on ensuring internal and external customer expectations are met in a timely way

What Incora can offer you

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time
• Family friendly policies such as 2 weeks paid parental leave
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot
• Employer paid Group Life Insurance at 1x salary, STD, and LTD
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees
• Incora offers a 401K plan with company match
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

About Incora

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

Qualifications

Minimum of 3 years relative JIT, VMI or 3PL experience, within the aerospace industry Excellent, proven customer service and interaction skills, with direct customer and supplier contact Demonstrated ability to serve as liaison and / or as a trained and reliable company representative, with positive results.

Schedule

Regular Full-time

Compliance

Access to certain of the Companys products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to “U.S. Persons,” which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this “U.S. Person” requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion / belief, or sexual orientation.