Supervisor, National Catastrophe Response Team

Wawanesa Insurance; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Annual bonus plan

Vacation time

Pension plan

Benefits package

Job summary

The Supervisor, National CAT Team at The Wawanesa Mutual Insurance Company leads the development, training and day-to-day operations of the National CAT Response Team to ensure effective catastrophe response and high customer service. This role requires guiding responders, coordinating field and office work, and maintaining compliance with claim processes.

Travel to CAT events is expected; hybrid work with two days in office weekly.

Qualifications

• 7+ years’ experience in Property claims, with CAT adjuster experience or leading a CAT team.
• Diploma/Degree in Business Administration or equivalent combination of education and experience.
• CIP designation or working towards designation is preferred.
• Excellent knowledge and experience using XactAnalysis and Xactimate.
• Strong knowledge of Word and Excel.
• Sound knowledge of Provincial Workplace Health and Safety regulations with regard to CAT adjusters.
• Excellent communication skills both written and oral.
• Strong analytical and problem solving skills with the ability to identify relationships, problems and issues.
• Strong organization skills with the ability to prioritize and reprioritize appropriately.
• Strong teamwork skills with the ability to facilitate collaboration.
• Knowledge of ClaimCenter a definite asset.
• Valid Driver’s license, with satisfactory driving record.

Responsibilities

• Organize the response to CAT events.
• Build and maintain relationships with the National CAT Team and branch operations.
• Support CAT team by providing technical and operational assistance.
• Ensure adjuster productivity and quality.
• Conduct compliance reviews to ensure adherence to claim department processes and procedures.
• Assist with selection/recruitment of new candidates to work on National CAT Team.
• Develop and maintain a training program for the CAT Team including ensuring Provincial Workplace Health and Safety requirements have been met.
• Coordinate field and office work assignments for team members.
• Review and approve reserves and payments in excess of CAT Team Members level of authority.
• Collect and assess information on CAT Post Assessment Forms, and apply lessons learned for continual improvement of the CAT team.
• Remain current with property repair procedures and materials, industry trends and developments.
• Ability to supervise a remote team.
• Travel as required to CAT events and team locations.
• Perform other duties as required.

Skills

CAT management

Property claims

Team leadership

Communication

Analytics

Problem solving

Organizational skills

Training programs

Travel readiness

XactAnalysis

Xactimate

Education

Business Administration degree

CIP designation or in progress

Tools

XactAnalysis

Xactimate

Word

Excel

ClaimCenter

Job description

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Supervisor, National Catastrophe Response Team

Job ID:10495

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: English. This role requires regular interaction with national customers where the primary business language utilized is English. As such, the successful candidate must be fully proficient in English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $105,000Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance CompanyFounded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

The Supervisor, National CAT Team, is responsible for leading the development, training and day to day operations of the National CAT Response Team to ensure optimal response to catastrophe (CAT) events and to maintain excellent customer service expectations.

Job Responsibilities

• Organize the response to CAT events.
• Build and maintain relationships with the National CAT Team and branch operations.
• Support CAT team by providing technical and operational assistance.
• Ensure adjuster productivity and quality.
• Conduct compliance reviews to ensure adherence to claim department processes and procedures.
• Assist with selection/recruitment of new candidates to work on National CAT Team.
• Develop and maintain a training program for the CAT Team including ensuring Provincial Workplace Health and Safety requirements have been met.
• Coordinate field and office work assignments for team members.
• Review and approve reserves and payments in excess of CAT Team Members level of authority.
• Collect and assess information on CAT Post Assessment Forms, and apply lessons learned for continual improvement of the CAT team.
• Remain current with property repair procedures and materials, industry trends and developments.
• Ability to supervise a remote team.
• Travel as required to CAT events and team locations.
• Perform other duties as required.

Qualifications

• 7+ years’ experience in Property claims, with CAT adjuster experience or leading a CAT team.
• Diploma/Degree in Business Administration or equivalent combination of education and experience.
• CIP designation or working towards designation is preferred.
• Excellent knowledge and experience using XactAnalysis and Xactimate.
• Strong knowledge of Word and Excel.
• Sound knowledge of Provincial Workplace Health and Safety regulations with regard to CAT adjusters.
• Excellent communication skills both written and oral.
• Strong analytical and problem solving skills with the ability to identify relationships, problems and issues.
• Strong organization skills with the ability to prioritize and reprioritize appropriately.
• Strong teamwork skills with the ability to facilitate collaboration.
• Knowledge of ClaimCenter a definite asset.
• Valid Driver’s license, with satisfactory driving record.

#LI-hybrid #LI-JN1

Diversity Equity, Inclusion& BelongingAt Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.