Supervisor, Licensing, Permits, Regulatory Services

City of Mississauga; Mississauga; On-site; CAD 89,000 - 120,000; Full time

Job summary

A municipal organization in Ontario is looking for a Supervisor of Licensing, Permits, & Regulatory Services to oversee and improve business licensing and compliance programs. The ideal candidate will have significant experience in municipal licensing and team leadership. Responsibilities include managing service requests, resolving complex inquiries, and ensuring compliance with municipal regulations. This is a permanent position offering a salary of $89,464.00 to $119,286.00 annually with a commitment to equity and inclusion.

Qualifications

• 5-7 years in municipal licensing, permitting, or public administration.
• 2 years in a supervisory or lead capacity.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily processing of licenses and permits.
• Lead and supervise a customer service team.
• Resolve complex service issues and inquiries.

Skills

Municipal licensing knowledge

Regulatory compliance

Strong communication skills

Organizational skills

Education

Post-secondary diploma or degree in relevant field

Tools

Microsoft Office

Case management systems

Digital licensing platforms

Job description

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Supervisor, Licensing, Permits, & Regulatory Services

Req ID:27632
Vacancy Type: Permanent
Number of Positions:2
Closing Date:02/03/2026

Job Summary

Reporting to the Manager, Licensing, Permits, & Regulatory Services, the Supervisor, Licensing, Permits, & Regulatory Services is responsible for overseeing the operational delivery of business licensing, permitting, and regulatory compliance programs. This includes supervising a team responsible for processing business licenses and permits, issuance of Property Standards Orders and Notices of Contravention, and supporting the administration of the City’s Charity Gaming Program. This role provides day-to-day guidance to staff, resolves complex service issues, contributes to business process improvements, and supports the implementation of administrative and procedural enhancements.

Duties and Responsibilities

• Oversees daily processing of business licenses, permits, orders, and notices, ensuring work is completed within established timelines and with a high degree of accuracy.
• Triages and assigns incoming service requests, emails, and telephone inquiries to ensure efficient service delivery and fair case distribution.
• Contributes to updates and refinements of workflows and intake systems to streamline customer service delivery and reduce backlogs.
• Collaborates with the Manager to implement administrative improvements and support operational readiness for new or revised licensing programs
• Applies in-depth knowledge of licensing by-laws, permitting requirements, and related municipal regulations to resolve complex files and inquiries.
• Interprets applicable legislative and regulatory frameworks, such as the Municipal Act, Planning Act, and licensing by-laws.
• Provides operational support to the Charity Gaming Program through with a working knowledge of the program and governing legislation/procedures.
• Leads, motivates, and supervises a team responsible for customer service, licensing, permitting, and administrative enforcement processes.
• Promotes continuous learning and facilitates access to training on legislative changes, system upgrades, and customer service practices.
• Serves as the escalation point for high-complexity inquiries and concerns
• Builds constructive relationships with stakeholders, including business owners, community groups, and regulatory partners.
• Monitors operational compliance with policies and regulatory requirements for licensing and permitting processes

Skills and Qualifications

• Post-secondary diploma or degree in Public Administration, Law and Security, Regulatory Affairs, Business Administration, or a related field; or an equivalent combination of education and experience.
• Minimum 5–7 years of experience in municipal licensing, permitting, regulatory services, or customer-facing public administration, including at least 2 years in a supervisory or lead capacity.
• Strong working knowledge of municipal licensing and permitting legislation, including the Municipal Act, Planning Act, and business licensing by-laws.
• Experience supporting or overseeing charity gaming operations or other regulated programs governed by provincial/federal requirements.
• Proven ability to manage service escalations and respond to public inquiries with tact and professionalism.
• Excellent verbal and written communication skills, including technical writing for notices, decisions, and correspondence.
• Strong organizational skills and proficiency in case management systems, digital licensing platforms, and Microsoft Office.
• Ability to interpret regulations and make procedural decisions based on sound judgment and legislative understanding.
• A satisfactory Criminal Record Check at the appropriate level is required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

Hourly Rate/Salary:$ 89,464.00 - $ 119,286.00
Grade:F
Hours of Work:35 hours per week
Work Location:Mavis North, Enforcemnt/C Stor
Organization Unit:CMS/Licences, Permit & Reg Serv - Team A
Department/Division/Section:CMS/Community Services Dept,CMS/Enforcement Division,Compliance, Licensing & Enf
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.