Supervisor, Learning

Co-operators General Insurance Company; Calgary; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training & development

Flexible work options

Paid volunteer days

Total rewards package incl. health, 12

Job summary

Co-operators General Insurance Company in Canada is seeking a Supervisor, Learning to lead a team of learning professionals and drive high-quality programs. You will oversee design, development, coaching, and performance management to ensure staff thrive and customers receive excellent service.

You will guide workforce planning, establish governance, and collaborate with HR, business leaders, and SMEs to align learning with strategic priorities. English required; French an asset.

Qualifications

• 5+ years of experience in Learning & Development with a focus on design and development.
• Knowledge of people leadership, performance management, employee engagement, and HR policies.
• Proficiency in English; French is an asset; FCIP/CIP is a plus.

Responsibilities

• Provide frontline leadership and coaching to a team of learning professionals.
• Oversee design, development, and delivery of high-quality learning programs.
• Foster an engaging, inclusive team environment and support career development.
• Lead workforce planning, capacity management, and stakeholder partnerships.
• Monitor learner outcomes and drive continuous improvement in learning operations.

Skills

Learning & Development

Leadership

Instructional design

Education

Post-secondary degree in Adult Learning, L&D, Business, Insurance or related field

Job description

Company: CGIC
Department: Retail Sales Learning
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Supervisor, Learning, you will provide frontline leadership and operational oversight for a team of learning professionals, ensuring employees are supported, developed, and equipped to deliver high-quality learning solutions. You will balance people leadership, service delivery, stakeholder partnership, and business expertise to drive team performance, operational excellence, and alignment with organizational priorities.

How you will create impact:

• Providing day-to-day leadership, coaching, and performance management to a team of learning professionals, including goal setting, development planning, recognition, and timely resolution of performance concerns.
• Fostering a highly engaged, inclusive, and psychologically safe team environment through regular coaching conversations, career development support, onboarding, and talent succession planning.
• Leading workforce planning and resource allocation by prioritizing work, managing team capacity, monitoring productivity, and ensuring service continuity and operational effectiveness.
• Monitoring performance metrics, learner outcomes, and operational trends to identify opportunities for continuous improvement, increased efficiency, and enhanced client experience.
• Ensuring the consistent delivery of high-quality learning programs through effective governance, process adherence, budget stewardship, and implementation of new initiatives and technologies.
• Building strong partnerships with business leaders, Human Resources, learning teams, Subject Matter Expert’s, and stakeholders to align learning solutions with organizational priorities and support change initiatives.
• Serving as a trusted advisor by applying expertise in adult learning, performance consulting, and business strategy to identify capability gaps, recommend solutions, and drive learning outcomes that support business objectives.

To join our team:

• You have 5 years of experience in Learning & Development with a focus on design and development, or a related field.
• You have a post secondary degree in Adult Learning, Learning & Development, Business, Insurance or related field.
• You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
• Working practice of adult learning principles, training best practices, instructional design, insurance operations, resource planning, quality assurance, and continuous improvement practices to drive learning and operational excellence.
• Knowledge of people leadership, performance management, employee engagement, employee relations, and HR policies to effectively lead and develop teams.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary $72,847.00 to $121,411.00CAD

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.