Supervisor, IT Operations

Clear Destination Inc.; Vancouver; Hybrid; CAD 86,000 - 99,000; Full time

Benefits offered by this job

Four weeks paid vacation to start

Comprehensive employee benefits

Defined benefit pension

Training and development support

Employee assistance program

Flexible hybrid work option

Transit subsidy

Dog-friendly offices

Equity, Diversity and Inclusion Counc.

Job summary

Legal Aid BC is seeking a Supervisor, IT Operations in Vancouver to lead the IT Operations team, oversee major systems initiatives and ensure reliable service delivery. You will design and implement IT strategies, manage budgets, and coordinate with internal stakeholders to align technology with strategic goals.

The role emphasizes leadership, project oversight, information security, and strong collaboration with external partners to support Legal Aid BC’s mission and services.

Qualifications

• Requires university/college degree in Computer Science or related field.
• Minimum 5 years of relevant IT operations experience.
• Equivalent combination of education and experience considered.

Responsibilities

• Plan, supervise and coordinate IT operations and strategies.
• Lead IT staff, vendors and contractors; manage performance and training.
• Develop IT budget, policies and annual capital plan.
• Ensure information security measures and COBIT-aligned governance.
• Oversee essential IT services, incident response and service delivery.

Skills

Leadership

Staff coaching

Budget planning

Project management

Communication

Education

Bachelors or Diploma in Computer Science

Five years IT operations experience

Tools

Server OS (Windows Server)

VMware

SQL Server

SharePoint

Azure Cloud

CRM 2013

Job description

LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: SUPERVISOR, IT OPERATIONS

ONE REGULAR FULL-TIME POSITION – VANCOUVER

COMPETITION NO: B042-26

DATE POSTED: September 23, 2026

CLOSING DATE: October 7, 2026

STARTING DATE: ASAP

SALARY: Job Class 25 ($86,260 - $98,660) *market adjusted

HOURS OF WORK: 35 hours per week, Monday to Friday

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Métis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:

To supervise, coordinate and support the IT Operations of the Information Technology department. This position assists in the design and implementation of approved information technology strategies, telecommunications services, including efficient service delivery, identifying systems opportunities, developing and overseeing the implementation of all major systems initiatives. The IT Operations Supervisor provides leadership to the Legal Aid BC IT Operations Staff.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

DUTIES:

1. PLAN, REVIEW AND COORDINATE IT OPERATIONS:

1. Participate in the design and implementation of approved IT strategies and long-term technological plan, and annual systems plans;
2. Participate in the development and recommendation of business plans and proposals for systems initiatives; provides business cases, and analyzes costs, implications and benefits;
3. Ensure appropriate technologies and processes are in place to protect information security protection from viruses, spam and other;
4. Maintain current awareness of emerging trends in information technology; assess applicability and cost effectiveness;
5. Collaborate with external organizations on matters of mutual interest related to systems planning and implementation;
6. Ensure that computer systems meet Society needs; liaise with management, staff and external agents to identify requirements and opportunities; and,
7. Maintain service level agreements, system availability; report back to the management team on adherence to these metrics.

2. PERFORM SUPERVISORY DUTIES:

1. Provide leadership and day to day supervision to IT staff and contractors;
2. Provide leadership and direction in training, scheduling, and performance development including establishing individual goals and objectives;
3. coordinate and delegates work projects;
4. Oversee the work of consultants and negotiate contracts as required;
5. Assist users and staff in the more complex situation(s); and,
6. Oversee the management of efficient help desk services.

3. PERFORM ADMINISTRATIVE DUTIES:

1. Participate in the development of the IT Department’s budget, business plan and administrative policies;
2. Coordinate inter-divisional communications and initiatives; represent the Department on internal committees;
3. Participate in preparing the IT Capital Asset Plan;
4. Participate in the development and management of the IT Department’s annual budget and is accountable for monitoring, controlling and authorizing expenditures;
5. Participate in determining departmental programs, resource and operational priorities and requirements; develop comprehensive plans and strategies to meet identified program and service needs; and,
6. Provide input on the acquisition, operation and maintenance of telecommunication systems, mobile devices, and IT investments including IT systems hardware and software applications.

4. TECHNICAL DUTIES:

1. Provide business analysis, project management, planning, monitoring and reporting of business benefits realization of IT investments;
2. Participate in special projects within area of expertise; makes presentations and participates in Society projects within other areas;
3. Maintain the Society’s information technology standards;
4. Manage on-going and long-term operation and maintenance of systems;
5. Support current software and infrastructure and recommend future acquisition and implementation of software and infrastructure;
6. Maintain equipment and plan for the replacement of outdated technology;
7. Analyze impact of software and proposed modifications on installations, standards and procedures to enhance operating activities;
8. Monitor system capacity, bandwidths, etc. and provide the necessary adjustments; and,
9. Adhere to IT Governance/Control Objectives for Information & Related Technology (COBIT) framework standards.

5. PERFORM OTHER RELATED DUTIES:

1. Other duties as required.

QUALIFICATIONS:

Basic Requirements

1. University or college degree/diploma in an appropriate discipline such as Computer Science;
2. Minimum 5 years relevant experience as outlined in rated requirements;
3. OR an equivalent combination of education and experience

Rated requirements

1. Knowledge of the installation configuration and maintenance of computer operating system software such as Server 2008/2012, Windows 7/8/10, VMWare server/desktop virtualization, SQL2008/2012, CRM 2013, SharePoint 2013, and Microsoft Azure cloud technologies/platforms
2. Knowledge of software/hardware required for the operation of computer networks such as Dell, HP and F5
3. Knowledge in analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components including software/hardware required for the operation of computer networks.
4. Knowledge of information technology systems, applications and methodologies related to the work performed.
5. Knowledge of interaction and relationships of computer hardware and software
6. Knowledge of network design (network directory services) including alternate methods such as VPN
7. Knowledge of applications software, and their configuration on a network
8. Knowledge of diagnostics and problem-solving techniques for computers and peripherals
9. Ability to type general correspondence
10. Ability to operate computer-related equipment
11. Ability to plan, allocate and monitor work of information technology staff
12. Ability to supervise, train, plan, schedule and evaluate work of staff
13. Ability to foster effective working relationships with peers, internal clients and external contact
14. Ability to function with independence and under pressure and ability to meet multiple service demands at the same time
15. Must have demonstrated written and verbal communication skills combined with excellent interpersonal skills and ability to foster and work within a multi-disciplinary team environment
16. Must have strong supervisory, management, leadership skills in leading, coaching and direction of staff
17. Must have excellent project management skills and the demonstrated ability to manage multiple projects simultaneously
18. Must have sound planning, organizational, analytical and administrative skills
19. Must have excellent communication and interpersonal skills
20. Must have excellent organizational skills
21. Must be a team player

We offer (based on your employment status and affiliation):

• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace

Visit our website at www.legalaid.bc.ca

Legal Aid BC is recognized as one of BC’s Top 100 Employers:

https://reviews.canadastop100.com/top-employer-legal-aid-bc

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.