Supervisor, Housekeeping

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 30,000 - 43,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Housekeeping Manager to lead the cleanliness, standards, and operations across MLSE venues in Toronto. You will develop and maintain SOPs, supervise supervisors and staff, and drive audits and guest satisfaction through a strong service culture.

You will schedule, mentor, and manage deep-cleaning and maintenance programs while upholding health and safety, WHMIS training, and vendor coordination in a fast-paced, unionized arena

Qualifications

• Overnight availability and ability to work statutory holidays.
• Clear verbal & written communication skills.
• Ability to lead team-building and service culture.

Responsibilities

• Jointly responsible for all venues' overall cleanliness and servicing.
• Develop and update SOPs, job task checklists, and standards.
• Train, supervise, and evaluate housekeeping staff and supervisors.
• Manage equipment, supplies, and vendor relationships.
• Ensure health and safety practices and site inspections.

Skills

Leadership

Communication

Team supervision

Prioritisation

Attention to detail

Education

Hospitality management degree

Tools

MS Office

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Job Description Responsibilities:

• Reporting to the Assistant Manager, Housekeeping, you will be jointly responsible for all venues' overall cleanliness, detail, servicing, resources, care, and maintenance.
• This position's general focus and responsibility is to ensure standardized training and documented systems have been established, implemented, and maintained.
• You will cultivate the positive growth of the department, its colleagues, and leaders as measured by our guest experience (Elevate program), brand standards (internal and external audits), and colleague experience (Employee Engagement Survey).
• Establish goals, measurements, and results for the department supervisors along with the housekeeping staff.
• Develop and update job descriptions, job task checklists, and standard operating procedures for all department supervisors and housekeeping staff.
• Supervise equipment and supply usage and place orders based on departmental needs.
• Meet with various vendors to discuss all matters relating to the housekeeping department.
• Prioritize, implement, and supervise all deep cleaning and job cycle projects for the facility.
• Schedule, train, assign, review, and evaluate the work of assigned staff.
• Prepare and maintain required housekeeping records and reports.
• Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
• Supervise with facts, focus on results, provide clear direction, and encourage innovations.
• Oversee equipment, tags, and reports deficiencies.
• Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
• Monitor and revise departmental health and safety tools, including WHMIS training programs, as needed.
• Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
• Ensure adherence to MLSE service standards and policies.
• Perform other duties as required.

Qualifications:

• Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.
• Available to work overnight / statutory holidays.
• A university or college degree, preferably in hospitality management is an asset.
• Housekeeping management experience with thorough knowledge of modern cleaning practices and equipment is an asset.
• Proficient in MS Office applications.
• Ability to supervise, lead, and balance multiple priorities/tasks.
• Clear verbal & written communication skills.
• Must be able to lead team-building, morale, and service culture within the department.
• Arena/multi-purpose facility experience preferred.
• Ability to work while under pressure; meet tight deadlines.
• Previous experience in a unionized work environment is beneficial.
• Must be highly organized and energetic.

Job Posting Compensation Range/Rate: $26.60/hr

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests.

Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can.Continued success depends on it! Thanks for your interest in working on our team!