Supervisor, Groups (12-month contract)

Vacances Air Canada / Air Canada Vacations; Montreal (administrative region); On-site; CAD 65,000 - 78,000; Full time

Job summary

Air Canada Vacations in Montreal is seeking a Supervisor, Groups for a temporary 12-month position within the Groups department. You will lead the team, overseeing training, coaching, and performance evaluations while ensuring high customer service standards.

Fluency in English and French, plus a tourism or management diploma, and at least 3 years of industry experience are required. The role emphasizes stakeholder relationships and continuous improvement.

Qualifications

• University or College diploma in Tourism, Communications and/or personnel Management.
• Minimum of three (3) years of experience in the industry.
• Excellent communication and organizational skills.
• Demonstrates good judgment, initiative and flexibility.
• Ability to resolve problems quickly and efficiently.
• Fluent in English and French.

Responsibilities

• Supervise staff, including training, coaching, performance evaluations, and hiring.
• Ensure effective and consistent communication throughout the team, encourage feedback.
• Provide guidance and assistance to the team.
• Demonstrate influential, people-oriented leadership & support.
• Build and maintain effective internal and external stakeholder relationships.
• Handle any client situation to accurately resolve issues in a timely fashion.
• Ensure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching.
• Contribute to continuous improvement initiatives.
• Instill best practices, processes and systems to drive continuous improvement.
• Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required.
• Oversee the activities of the departments in relation to priorities and problem resolutions.

Skills

Communication skills

Organizational skills

Team player

Problem solving

Bilingual English/French

Education

University or College diploma in Tourism, Communications and/or personnel Management

Tools

Word

Excel

Job description

JOB TITLE :

Supervisor, Groups

POSITION STATUS :

Temporary 12 months

DEPARTMENT :

Groups

LOCATION :

Montreal

Leading the Groups department and ensure productivity and customer service standards are met.

WHAT YOU'LL BE DOING

• Responsible for the supervision of staff including training, coaching, performance evaluations, discipline, and hiring.
• Ensure effective and consistent communication throughout the team, encourage feedback.
• Provide guidance and assistance to the team.
• Demonstrate influential, people-oriented leadership & support.
• Build and maintain effective internal and external stakeholder relationships.
• Handle any client situation to accurately resolve issues in a timely fashion
• Ensure a high level of customer service and professionalism is provided and always maintained through on-going monitoring and coaching.
• Contribute to continuous improvement initiatives.
• Instill best practices, processes and systems to drive continuous improvement.
• Assist the training department in ensuring that the staff has the proper tools to perform their duties and identify and recommend areas where training may be required.
• Oversee the activities of the departments in relation to priorities and problem resolutions.
• Approach problem-solving with a solutions oriented, can do mind set.
• May perform other tasks as assigned by immediate supervisor.

WHAT YOU BRING TO THE TEAM

• University or College diploma in Tourism, Communications and/or personnel Management
• Minimum of three (3) years of experience in the industry
• Excellent communication and organizational skills
• Demonstrates good judgment, initiative and flexibility
• Ability to work under pressure, Strong team player
• Knowledge of Group processes is mandatory
• Ability to resolve problems quickly and efficiently
• Computer literacy in (Word, Excel)
• Must be available to work flexible hours including evenings and weekends
• Knowledge of activities performed by other departments, their policies and Procedures, is an asset
• Knowledge of Air Canada Vacation reservation system is an asset
• Fluent in English and French