Supervisor (Full Time)

Carter's Inc.; St. Thomas; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Employee discount (30% on Carter’s/Osh

Paid time off & holidays

Job summary

Carter’s Inc. is seeking a Full-Time Supervisor to be the first face of our brand for growing families in Canada. You’ll greet parents and grandparents, introduce baby essentials, and help families prepare for school days. Develop a welcoming, inclusive environment while coaching a team and delivering exceptional service.

You will lead daily priorities, champion product knowledge, and support omni-channel service standards to ensure satisfaction and loyalty across our Carter’s brands.

Qualifications

• Must have a high school diploma and solid communication skills.
• Strong customer service orientation and ability to help families.
• Ability to manage multiple tasks and stay organized.
• Proficient with computer tools including Outlook and Excel.
• Flexible availability including days, evenings, weekends.

Responsibilities

• Welcome customers and explain product styles, features and benefits.
• Lead and support store team with daily priorities and coaching.
• Maintain a positive, safe, and inclusive environment on the floor.
• Drive results and address customer concerns promptly with solutions.
• Build loyalty through brand-sponsored programs.

Skills

Communication skills

Multitasking

Customer focus

Computer proficiency

Teamwork

Education

High school diploma

Tools

Outlook

Excel

Web navigation

Job description

Love what you do.

Carter’s Careers. As a Full Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prepare them for the first day of school, and all the big and little moments on their parenting journey. We’re looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

What we love about Carter’s:

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life. Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more! Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more! The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career. Development programs to help you grow in your current role and beyond. Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

What You’ll Do

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
• You can: Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• The ability to manage multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A variety of skills and experiences
• A high school diploma

Carter’s may reasonably alter your duties, responsibilities, job title, and location. This may result in changes of duties, responsibilities, job title, and location upon management discretion. Note: This job description is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

Carter’s for all

Carter’s is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any kind of accommodation, please do not hesitate to contact us.

Compensation

Compensation for this position ranges from $18.10 - $20.30 per hour based on experience and location.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.