Supervisor, Field

Aecon Concessions; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Aecon Concessions is seeking a Field Supervisor based in Edmonton, AB to lead a team of Field Technicians delivering telecommunications infrastructure installations. You’ll monitor performance, coach on quality work, and ensure safety across projects.

The role requires travel to surrounding areas with strong teamwork, communication, and problem-solving skills. Training and development opportunities are provided within a values-driven, inclusive culture.

Qualifications

• Excellent customer service skills, both internally and externally.
• Technically inclined with a desire to learn.
• Demonstrated leadership skills.
• Willingness to travel and provide a clear driver’s abstract.

Responsibilities

• Monitor and lead field performance to meet or exceed installation and service benchmarks.
• Execute quality inspections and coach technicians on installations.
• Ensure the health & safety of themselves, their team and customers.
• Ensure all technicians follow safety policies.
• Present training courses on new processes to the team.
• Act as liaison between Field Technicians, Operations Support, and customers.
• Conduct field visits with technicians as required.
• Complete Health & Safety, Quality Assurance and Vehicle Maintenance documentation.
• Ensure tools and equipment are inspected regularly and kept in good condition.
• Assist Field Manager with customer issues and resolutions.
• Foster an inclusive culture and belonging.
• Other duties as may be required.

Skills

Customer service

Leadership

Communication

Training

Problem solving

Tools

Outlook

Excel

Word

Job description

Come Build Your Career at Aecon!

Location: Edmonton, AB, CA

Operating Sector: Telecommunications

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

• Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.
• Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
• Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
• Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
• Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.

Aecon Technical Solutions Inc. employs highly skilled technicians to perform telecommunications infrastructure installations. Whether in a residential, commercial, institutional, or hospitality environment, ATSI is able to assist clients with their telecommunications installation needs.

Reporting to the Field Manager, the Field Supervisor will responsible for the management of a team of Field Technicians. The Field Supervisor is also responsible for monitoring and managing telecommunication installation activities. The successful candidate must be able to train new team members on material provided and existing team members on updates to processes and procedures in their region. This position is based in Edmonton, Alberta, with the expectation of travel to surrounding areas, and travel to Calgary 1-3 times per month.

What You'll Do Here:

• Monitor and lead all field performance requirements to meet or exceed established Installation and Service benchmarks.
• Execute quality of work inspections and coach technicians on quality installations.
• Ensure the Health & Safety of themselves, their team and all customers in an environmentally friendly manner.
• Ensure all Technicians comply with uniform and safety policies.
• Present training courses to new employees or new process updates to the team.
• Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation.
• Conduct field visits with technicians as required.
• Complete all required documentation for Health and Safety, Quality Assurance and Vehicle Maintenance purposes.
• Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition.
• Assist Field Manager with customer issues, inquiries and resolution.
• Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging.
• Other duties as may be required.

What You Bring to the Team:

• Excellent Customer Service skills, both internally and externally.
• Technically inclined with a desire to learn.
• Demonstrated leadership skills.
• Installation, troubleshooting, and repair experience with TV, Internet, phone, and fibre services is considered an asset, but is not required.
• Experience in in-home sales, particularly within TV, Internet, or home security services, is an asset but not essential.
• Excellent interpersonal and communication skills.
• Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word).
• An inclusive mindset and a commitment to promoting diversity, equity, and belonging in the workplace.
• Must be willing to travel as required and provide a clear driver’s abstract on an annual basis.

Individual pay is determined based on several factors such as work location, education, experience and unique skills.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.