Supervisor, Environmental Services

Cambridge Memorial Hospital; Cambridge; On-site; CAD 95,000 - 113,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Health & Dental benefits (full-time)

Employee & Family Assistance Program

Education Grant

Job summary

Cambridge Memorial Hospital (CMH) seeks a Supervisor to lead Environmental Services, Linen, and Portering teams. You will oversee daily operations, mentor staff, and ensure high standards of cleanliness while controlling costs.

The role covers multiple departments, with rotation across day, evening, and weekend shifts. You will drive quality audits, coordinate training, and work with Human Resources on performance management.

Qualifications

• 3 to 5 years of current experience in support services in a Leadership/Supervisory capacity, specifically housekeeping teams in a hospital setting is required
• Post-secondary education is required
• Satisfactory completion and certification from one of the following 3 (required)

Responsibilities

• Maintains current knowledge of Infection Control Housekeeping Standards and ensures compliance with Hospital procedures
• Develops on-going Quality Management Programs, evaluating and monitoring service standards
• Collaborates with HR to resolve performance management and attendance issues
• Participates in committee meetings as required
• Maintains supply inventories and cleaning equipment functionality
• Develops policies and procedures for housekeeping services hospital-wide
• Provides oversight for maintenance issues as needed

Skills

Leadership

Infection control

Staff training

Audits

Communication

Problem solving

Microsoft Office

Connexall

C-Board

Team building

Education

Post-secondary education

Environmental Services Course – OHA

OHHA Certification

CAEM Certification

Tools

Microsoft Office

Connexall

C-Board

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary Range: $45.62 - $54.30

Position Summary:

As an integral member of the Environmental Services (ES) team, the Supervisor plays a key leadership role by leading the daily operations of the Housekeeping, Linen and Portering departments and provides oversight for other core support services such as Food Services, and Maintenance. The successful candidate will mentor, train, plan, organize, control and evaluate daily activities of the ES Department under the supervision of the Manager, ensuring the cleanliness of the hospital environment and the provision of the service in a cost effective manner while adhering to appropriate legislation. A key focus is ensuring quality standards are maintained through the performance of audits and feedback to staff. The successful candidate must have a comprehensive knowledge of cleaning and infection control best practices (patient care and non-clinical areas) as per the PIDAC standards. The position entitles planning/project responsibilities; supervising and developing human resources, including assigning duties and responsibilities. The successful candidate will foster a team atmosphere and contribute to ensuring there is a safe environment for patients, staff and visitors. This position works rotating day, evening and weekend shifts.

The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position contributes to ensuring there is a safe environment for patients, staff and visitors.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Key Responsibilities:

• Maintains current knowledge of Infection Control Housekeeping Standards and ensures compliance with Hospital procedures
• Develops on-going Quality Management Programs, evaluating and monitoring service standards, as well as ensuring standard policies and procedures are maintained
• In collaboration with the Human Resources Department resolves issues related to performance management, discipline, investigations, attendance management, etc.
• Participates and attends committee meetings as required
• Maintains supply inventories and cleaning equipment functionality
• Develops policies and procedures and establishes priorities for Housekeeping services across the hospital, and ensures they are met hospital-wide
• Provides oversight for maintenance issues as needed

Key Qualifications:

• 3 to 5 years of current experience in support services in a Leadership/Supervisory capacity, specifically housekeeping teams in a hospital setting is required
• Post-secondary education is required
• Satisfactory completion and certification from one of the following 3 (required);

• Environmental Services Course – Ontario Hospital Association (OHA)
• Ontario Healthcare Housekeepers Association (OHHA)
• Canadian Association of Environmental Management (CAEM)

• Exceptional knowledge of environmental legislation, OH&S standards, and WHMIS requirements as they relate to the function of the department within a hospital setting is required
• Thorough working knowledge of the properties and application of germicides and cleaning solutions
• Understanding of various materials (flooring, upholstery and hard surfaces) and their cleaning requirements and techniques
• Strong technical knowledge of Housekeeping, Linen, Food Services and Patient Transport required
• Good working knowledge of Waste Management and recycling programs
• Demonstrated ability to motivate staff and promote teamwork
• Knowledge of conflict resolution strategies
• Previous experience providing adult education and working in a union environment
• Demonstrated proficiency with Microsoft Office, Connexall and C-Board systems
• Solid understanding of customer needs and client-centered service
• Effective presentation and writing skills
• Demonstrated excellent interpersonal, communication and team-building skills
• Proven ability to supervise numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations
• Ability to analyze, problem-solve, make recommendations for change, implement and evaluate
• Regular attendance is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

Union

Non-Union