Supervisor, Disability Case Management

Aplin; Iqaluit; On-site; CAD 100,000 - 125,000; Full time

Job summary

A public-sector organization in Iqaluit is seeking an experienced Supervisor for Disability Case Management to lead a dedicated team. This role involves overseeing complex cases, policy interpretation, and team development, offering a competitive salary, excellent benefits, and relocation support. Candidates should have at least 5 years of experience in case management and 3 years in a supervisory role, with strong skills in analysis and communication.

Benefits

Competitive Salary

Northern Allowance

Relocation Support

Defined-Benefit Pension Plan

Professional Growth Fund

Qualifications

• Minimum 5 years’ experience in disability case management, workers’ compensation, or insurance.
• Minimum 3 years in a supervisory or coaching role.
• Strong understanding of return-to-work, rehabilitation, and disability legislation.

Responsibilities

• Supervise and mentor a team of Case Managers and Case Aides.
• Review, approve, and ensure quality of claim decisions.
• Provide guidance on legislative and policy interpretation.
• Manage escalations and serve as a subject-matter expert.
• Maintain a portfolio of complex cases.
• Monitor workloads and performance metrics.
• Support strategic initiatives and continuous improvement projects.

Skills

Disability case management

Supervisory skills

Problem-solving

Analytical skills

Communication

Empathy

Education

Post-secondary education in Health Sciences, Business, or related field

Job description

Our client, a respected public‑sector organization providing workplace health, safety, and disability‑management services, is seeking an experienced Supervisor, Disability Case Management, to lead a small, dedicated team supporting employees and employers across Northern Canada. This is a rare opportunity to step into a leadership role that combines complex case oversight, policy interpretation, coaching, and team development — all while making a tangible difference in the lives of injured workers and their families.

The organization offers a competitive salary, excellent benefits, relocation assistance, and a unique lifestyle experience in one of Canada’s northern communities.

What You’ll Do

• Supervise and mentor a team of Case Managers and Case Aides handling long‑term, severe, and complex disability claims.
• Review, approve, and ensure quality of claim decisions, payments, and medical management plans.
• Provide guidance on legislative, policy, and procedural interpretation.
• Manage escalations and serve as a subject‑matter expert in disability case management.
• Maintain a small portfolio (10–15 complex cases) to stay current with operational realities.
• Monitor workloads, performance, and quality metrics to ensure consistent service standards.
• Support the Manager with strategic initiatives, reporting, and continuous improvement projects.

About You

• Minimum 5 years’ experience in disability case management, workers’ compensation, or insurance.
• Minimum 3 years in a supervisory or coaching role.
• Strong understanding of return‑to‑work, rehabilitation, and disability legislation.
• Exceptional analytical, communication, and problem‑solving skills.
• Calm and professional under pressure, with excellent judgment and empathy.
• Comfortable working in a structured, policy‑driven environment with a high degree of accountability.
• Post‑secondary education in Health Sciences, Business, or a related field; equivalent experience will be considered.

Why This Role

• Competitive Salary
• Northern Allowance to offset the cost of living
• Relocation Support
• Defined‑Benefit Pension Plan & Comprehensive Benefits
• Professional Growth Fund

This position is based in a close‑knit northern community surrounded by incredible landscapes, culture, and opportunity for adventure—from the northern lights to world‑class outdoor activities. Full relocation assistance and subsidized housing are provided.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.