Supervisor - Clinical, Outreach Services

Sioux Lookout First Nations Health Authority; Sioux Lookout; On-site; CAD 100,000 - 129,000; Full time

Job summary

Nodin Mental Health Services, a department of Sioux Lookout First Nations Health Authority, seeks a Supervisor – Clinical, Outreach Services to lead a team of travelling, school-based, hostel-based, and mobile outreach counsellors. The role focuses on ethical, high-quality clinical service delivery and leadership of supervisees.

The Supervisor provides mentorship, coaching, and evaluation, promoting accountability, continuous learning, and professional development, reporting to the Manager –

Qualifications

• Bachelor’s degree in a core mental health discipline is required.
• Current registration in good standing with a regulated professional body authorized to practice psychotherapy in Ontario is required.
• Minimum 150 hours of clinical supervision and 30 hours of formal training in supervision are required.

Responsibilities

• Monitor counsellors to ensure adherence to policies, SOPs, clinical protocols and productivity benchmarks.
• Review clinical documentation for appropriate care and continuity.
• Oversee documentation quality and timely feedback on deficiencies.
• Oversee provision of effective case management services.
• Maintain high-risk client tracking and follow-up within required timelines.
• Engage in staff supervision, coaching, and performance evaluations.
• Coordinate staffing and recruitment, and analyze service data against benchmarks.

Skills

Written & verbal communication

Organizational skills

Problem solving

Time management

Interpersonal skills

Relationship building

Education

Bachelor’s degree in a core mental health discipline

Registration with a regulatory body for psychotherapy in Ontario

Clinical supervision training hours

Job description

Posting Type: This job posting is for an existing position.

Salary Range: $100,075 - $128,818

Closing Date: Open

Nodin Mental Health Services, a department of the Sioux Lookout First Nations Health Authority (SLFNHA), supports the mental health and well-being of First Nation individuals and communities. Nodin provides a wide range of services for children, youth, adults, and families, including intake, a social emergency response service, an outpatient mental health service, art therapy, psychology, school-based counsellors, travelling counsellors, a hostel-based counsellor, and a mobile outreach service.

JOB SUMMARY

The Supervisor – Clinical, Outreach Services is a member of Nodin’s Outreach Services team, which includes travelling counsellors, school-based counsellors, a hostel-based counsellor, and mobile outreach staff. The Supervisor works collaboratively with supervisees to ensure the safety and well-being of clients through the delivery of ethical, high-quality clinical services, and to support supervisees in upholding professional and clinical standards.

In this role, the Supervisor provides oversight through monitoring, observation, mentorship, coaching, and evaluation. They foster a supportive environment that promotes accountability, self-motivation, continuous learning, and professional development.

The Supervisor – Clinical, Outreach Services reports directly to the Manager – Clinical, Outreach Services.

QUALIFICATIONS

Education & Professional Credentials

• Bachelor’s degree in a core mental health discipline (e.g., social work, psychology) or closely related field from a recognized institution is required.
• Current registration in good standing with a regulated professional body authorized to practice psychotherapy in Ontario (e.g., OCSWSSW, CRPO, CPA) with authorization for independent practice is required.
• Completion of a minimum of 150 hours of clinical supervision, along with at least 30 hours of formal training in clinical supervision is required.

Professional Experience

• Minimum of five (5) years of experience providing mental health counselling is required.
• Demonstrated clinical experience working with children, youth, adults, and families.
• Experience supporting complex clinical presentations, including concurrent disorders, trauma, and high-risk behaviours.
• Previous supervisory and leadership experience is considered an asset.
• Strong understanding of theoretical frameworks and principles underpinning mental health practice.
• Proficiency in clinical assessment, case conceptualization, and treatment planning.
• Ability to maintain high standards of ethical and professional practice.

Skills & Abilities

• Excellent written and verbal communication skills.
• Strong problem-solving, organizational, time management, and interpersonal skills.
• Demonstrated ability to take initiative, work independently, adapt to changing priorities, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Highly developed relationship-building skills with staff, external partners, and communities.
• Ability to perform the requirements of the position on a regular basis.

Cultural Competence & Community Engagement

• Knowledge of First Nations cultures, histories, and the social and geographic realities of northern communities.
• Experience working with First Nations individuals and communities is an asset.
• Ability to communicate in a First Nations dialect of the Sioux Lookout region is an asset.

DUTIES & RESPONSIBILITIES

Clinical Oversight & Quality Assurance

• Monitor counsellors to ensure consistent adherence to organizational policies, standard operating procedures, clinical protocols, performance expectations, and productivity benchmarks.
• Review clinical documentation (e.g., session notes, assessments, interventions, and treatment plans) to ensure appropriate level and continuity of care.
• Ensure documentation meets established standards; provide timely feedback and address deficiencies.
• Oversee the provision of effective case management services.
• Ensure timely response, active clinical involvement, and thorough documentation for all high-risk cases.
• Maintain oversight of case files, ensuring legal and ethical issues are identified and addressed promptly.
• Maintain a tracking system for high-risk clients to ensure continuity and adequacy of service delivery.
• Maintain a tracking system for client discharges and ensure follow-up plans are implemented within required timelines.

Supervision, Coaching & Staff Development

• Conduct bi-weekly individual supervision meetings to review referrals and active cases, supporting accountability, clinical direction, and care planning.
• Ensure that clinical direction provided to supervisees is documented within the electronic health record system.
• Promote the development of counselling competencies through ongoing evaluation, feedback, and coaching.
• Support supervisees in applying best practices and developing innovative, client-centered interventions.
• Provide crisis intervention support and facilitate group debriefings as required.
• Deliver orientation and onboarding for new staff.
• Conduct probationary and annual performance evaluations.
• Identify staff training needs in collaboration with the Clinical Manager and Director; participate in training delivery as required.

Program Operations & Administration

• Schedule and coordinate the work of direct reports to ensure effective service delivery.
• Ensure adequate staffing coverage, including participation in recruitment and hiring processes.
• Collect and analyze service data against productivity, quality, and efficiency benchmarks.
• Prepare and submit supervision summaries and other required reports as needed (e.g., for funders and senior management).
• Participate in monthly staff meetings.
• Complete additional administrative duties as required.

Stakeholder & Community Engagement

• Establish and maintain collaborative relationships with communities.
• Support the development and maintenance of community resource profiles.
• Review community mental health data to inform service planning and delivery.
• Support community-specific mental health programming.

Accountability & Leadership

• Maintain regular supervision with the Clinical Manager for consultation on supervisees, performance, and emerging issues.
• Submit required reports in advance of supervision meetings for review and discussion.
• Address staff performance and conduct issues, including documentation and implementation of disciplinary processes where required.