Supervisor, Bus Operations

Metrolinx; Hamilton; On-site; CAD 60,000 - 70,000; Full time

Job summary

A transit agency in Ontario is seeking a Bus Driver Supervisor to oversee daily operations and manage performance issues of drivers. The ideal candidate will have a post-secondary education and experience in a supervisory role within a unionized environment. Responsibilities include managing performance data, coordinating service changes, and acting as a spokesperson to the public. Competitive compensation and an inclusive work environment are offered.

Benefits

Inclusive work environment

Opportunities for career growth

Competitive compensation package

Qualifications

• Post-secondary degree or diploma or equivalent training and experience.
• Valid Ontario Class B driver's license with Z endorsement.
• Experience in a unionized environment preferred.

Responsibilities

• Executes supervisory oversight of Bus Drivers.
• Identifies and documents performance issues.
• Coordinates with municipalities for service changes.
• Acts as front-line spokesperson to the public.

Skills

Supervisory experience

Driving experience

Performance management

Labour relations

Education

Post-secondary degree or diploma

Job description

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Toronto's subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

What will I be doing

• Executes supervisory oversight through active performance management of assigned Bus Drivers.
• Identifies and document performance issues; collaborates with the Superintendent and / or Manager and the Amalgamated Transit Union (ATU) representatives to take action for resolution.
• Reviews and initiates appropriate actions in response to passenger‑related service delivery issues.
• Maintains accurate and useful data on ridership, route incidents, sales and other pertinent measures.
• Leads the implementation of operational / route functions assigning specific buses to pre‑selected runs in accordance with the bus cycling plan and recommending changes due to passenger traffic impacts.
• Conducts regular and frequent operational and performance audits.
• Researches and recommends operational improvements.
• Adjusts service in response to unforeseen circumstances.
• Leads the resolution of passenger complaints or disputes within assigned area of responsibility.
• Acts as a front‑line spokesperson to the public providing current and relevant information or escalating concerns when required.
• Coordinates with municipalities for short and long‑term route and service changes.
• Generates recommendations in response to emerging passenger needs e.g. new bus stops shelters.
• Initiates improvements to transit services and operational efficiency by facilitating dialogue and information‑sharing as well as motivating all employees to look for new ways to exceed passenger expectations.
• Champions change and advocates for implementation of Metrolinx / GO strategies and business plans.
• Completes and submits accurate records for personnel regarding compensation payout.
• Assesses service continuously for operational efficiencies.
• Collects outstanding revenues and manages reconciliation of driver accounts.
• Supervises an assigned group of Bus Drivers on a day‑to‑day basis including coaching, mentoring and guiding in order to motivate excellent performance.
• Assesses training or other performance development needs and make recommendations for provision.
• Demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the corporate Values and Code of Ethics.

What Skills and Qualifications Do I Need

• Post‑secondary degree or diploma or a combination of training and experience deemed equivalent for this role.
• Demonstrated years of experience driving highway coaches and / or city transit buses in an urban centre.
• Supervisory or team lead experience in a unionised environment is preferred including scheduling crews and implementing route adjustments / changes.
• Experience maintaining excellent labour relations and managing through disputes is an asset.
• A valid Ontario Class B drivers license with a Z endorsement and an acceptable (safe) driving record for the past 5 years.

Dont Meet Every Requirement

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

Accommodation :

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at : or email .

Application Process :

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time‑sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non‑union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Key Skills

Airside Operations, Cathodic, Marketing & Sales, General Services, Advocacy, Infrastructure Development

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Full‑Time

Years of Experience: unspecified

Vacancy: 1