Supervisor, Box Office (Part-time)

City of Ottawa; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Ottawa is seeking multiple part-time permanent positions in Community Recreation and Culture Services. The successful candidates will supervise guest services, ensuring quality customer relations in a cultural environment. Candidates must have experience in customer service and meet specific educational and certification requirements, while providing a welcoming and safe atmosphere for all patrons.

Qualifications

• Minimum 1 year of customer service experience in a cultural setting.
• Current Standard First Aid, CPR, and/or AED certificates required.
• Knowledge of health and safety legislation.

Responsibilities

• Supervise day-to-day activities in guest services.
• Ensure theatre policies and procedures are maintained.
• Provide guidance to Customer Service Attendants.

Skills

Organizational skills

Decision-making

Leadership

Cash management understanding

Team management

Education

Completion of Grade 12

Tools

Corporate software applications

Job description

Requisition ID: 18084

Department: Rec, Cultural & Facility Services Dept.

Service: Community Rec, Culture & Sport Services

Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week
Various Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 PT Rec & Cult

Salary Information: $20.604 - $24.290 per hour (2024 rates of pay)

Location: Various locations

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

Application Close:07/06/2026

JOB SUMMARY

Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible to supervise day to day activities in guest services, ensure that theatre policies and procedures are maintained, and promote excellent customer service relations. You also: provide support in delivery of cash management; clerical/administrative support; technical duties; general supervision and quality service to customers and clients; monitor, train and provide guidance to Customer Service Attendants; and act as first contact for problem resolution with patrons, tenants, maintenance staff and building security.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of experience customer service by phone and in person in a cultural setting.

CERTIFICATIONS AND LICENCES Current Standard First Aid, CPR and/or AED certificates AODA Customer Service/IASR Training KNOWLEDGE

• Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent organizational skills and an ability to work in a multi-task environment.
• Demonstrated effective decision-making and judgment.
• Demonstrated leadership abilities.
• Understanding of cash management and process systems
• Self Starter
• Flexibility
• Proven team leader
• Demonstrated ability to manage complex demands simultaneously

WHAT YOU NEED TO KNOW

• Language Requirement:Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).; Police record checks completed by a third-party company will not be accepted.; The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [e-mail].