Supervisor, Box Office (Part-time)

City of Ottawa; Ottawa; Remote; CAD 69,000 - 103,000; Part time

Benefits offered by this job

Remote work

Professional development

Administrative support

Wellness resources

Job summary

Shift Collab is seeking a licensed mental health professional to provide high-quality virtual therapy. This remote role emphasizes building strong therapeutic relationships, comprehensive treatment planning, and delivering excellent clinical care.

You will work with a supportive team, receive admin and marketing help, and participate in ongoing professional development. Ideal candidates have MSW/RPW licensure, 2+ years post-licensure, liability insurance, reliable internet, and experience with

Qualifications

• Master's in Social Work or Counselling Psychology and MSW/RPW (RSW or RP) registration.
• Minimum 2 years post-licensure experience.
• Professional liability insurance.
• Reliable internet and private, secure workspace.
• Strong telehealth skills and comfort with telehealth platforms.
• Some evening availability (6–9 PM) preferred.
• Fluency in additional languages is a strong asset.
• Commitment to diversity, equity, and inclusion.
• Professional references and a Vulnerable Sector Check.

Responsibilities

• Deliver high-quality clinical care and build a lasting caseload.
• Handle marketing, client matching, and referrals with support from Shift Collab.
• Manage scheduling, billing, intake admin, and back-office tasks.
• Engage clients in thoughtful treatment planning and maintain client relationships.

Skills

Virtual therapy

Client relationships

Evening availability

Diversity & inclusion

Multilingual

Education

MSW / RP or RSW

Tools

Telehealth platforms

Job description

What This Role Actually Looks Like

We invest heavily in growing your caseload through marketing, client matching, and a strong referral engine. What we need from you is a partner in that effort: someone who shows up consistently, runs excellent Meet & Greet sessions, builds strong therapeutic relationships, and keeps clients engaged in thoughtful treatment planning.

We do the heavy lifting on visibility and operations. You focus on delivering excellent clinical care and building a caseload that lasts.

Hours

• Typically 8 to 10 hours a week to start
• Evening and weekend availability is a strong asset
• Potential for schedule growth, based on your availability and our demand.

What We Handle, So You Don't Have To

Billing, scheduling, client intake admin, and back-office support are all covered. Our secure telehealth platform gives you one place to manage sessions and notes. Your time goes to clinical work and client relationships, not chasing paperwork.

Compensation

Our compensation model reflects clinical experience, tenure, client demand, market rates, and the full support that comes with practicing at Shift Collab. Your rate is part of a broader model that includes client referrals and matching, marketing, billing, scheduling, intake administration, technology, and ongoing practice support.

Why Therapists Stay

• Remote work. We’re remote-first, so there’s no commute.
• Real professional growth. Regular workshops, webinars, and clinical training, plus access to supervision and peer groups.
• Admin and marketing support. We take care of the infrastructure behind your practice and invest in bringing new clients to Shift.
• A real community. Being 100% virtual doesn’t mean practicing alone. Peer supervision, team meetings, and knowledge-sharing keep you connected.
• Your own professional presence. We help build your bio and visibility, with opportunities for some therapists to write, speak, or contribute their expertise publicly.
• Support for you, too. Wellness resources, peer support, regular touchpoints, and social events help you stay connected to the community.

Who Thrives Here

Therapists who:

• Approach the therapeutic relationship with engagement over acronyms
• Deliver high-quality, accessible virtual care and understand virtual-first practice
• Excel at Meet & Greet sessions and know how to turn a first conversation into a strong therapeutic match
• Take retention and treatment planning seriously so clients feel cared for and know where their therapy is going
• See caseload growth as a shared effort and are ready to actively partner on it
• Can offer some evening availability, where client demand is highest
• Want a long-term engagement, not a short-term gig

What You Bring

• Master's in Social Work or Counselling Psychology, registered as an MSW RSW or RP
• A minimum of 2 years of post-licensure experience
• Professional liability insurance
• Reliable internet and a secure, private workspace
• Strong virtual therapy skills and comfort with telehealth platforms
• Experience or training in any of the following is a strong asset: personality disorders, workplace injuries, narcissistic abuse recovery, complex PTSD (C-PTSD), somatic or body focused therapies, anxiety, and couples therapy
• Some evening availability, ideally between 6 and 9 PM, as our clients are asking for more evening appointments. You don’t need to work only evenings to be considered
• Fluency in additional languages beyond English is a strong asset
• A genuine commitment to diversity, equity, and inclusion and to working with a diverse client base
• Professional references and a Vulnerable Sector Check, required for all successful candidates

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

We are committed to ensuring that each individual has genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.

Disclaimer

In accordance with Ontario’s Employment Standards Act, we want to be transparent about our use of artificial intelligence in this hiring process. Shift Collab uses applicant tracking software (Workable) that may include AI-assisted features to help organize, parse, and rank applications. All hiring decisions, including screening, interviewing, and final selection, are made by members of our People Operations and Clinical teams. AI is used to support our process, not to make decisions on our behalf.