Supervisor, Bar/Lounge

Princess Cruises and Holland America Line; Dawson City; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading cruise line is seeking a Supervisor for their Bar/Lounge in Dawson City, Yukon. This seasonal role involves managing daily operations, training staff, and ensuring outstanding customer experiences. Ideal candidates will have previous bartending and leadership experience. Additional perks include travel opportunities after the first season.

Benefits

FREE CRUISE AFTER YOUR FIRST SEASON!

Reward for Referral Program

Rewards & Incentives

Professional Growth

Employee Activities

Qualifications

• Prior bartending experience.
• Experience in leadership positions and bar operations.
• BARS Training/Certification is an asset.

Responsibilities

• Train new and returning staff on drink making techniques and service procedures.
• Manage Bar staff and ensure compliance with company policies.
• Order and maintain liquor stock according to policies.
• Perform bartending duties when necessary.
• Handle guest complaints and perform quality checks.
• Oversee off-site bar needs for events.

Skills

Excellent customer service skills

Knowledge of classic and contemporary cocktails

Ability to respond to feedback

Ability to multitask in a fast-paced environment

Exceptional teamwork skills

Education

High school completion or equivalent certification

Job description

Supervisor, Bar/Lounge

Department: Food and Beverage

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Bar Supervisor plays a key role in handling the day-to-day operations of the bar and staff. Creating a positive and efficient team environment that leaves guests with an unforgettable dining experience every time. The Bar Supervisor works closely with the Food & Beverage Manager and Head Chef to bring seamlessness within all departments. Get ready to create once in a lifetime relationships and memories while working in the beautiful north!

RESPONSIBILITIES

• Train all new employees and refresh returning staff on proper drink making techniques, sequence of service, restocking and cash out procedures.
• Manage all Bar staff. Work closely with General Manager to ensure company policies and standards are being met and exceeded.
• Order liquor and maintain stock in accordance with liquor handling policies and needs.
• Ensure venue is always presentable and ready for service.
• Perform Bartending duties when necessary, scheduled shifts required.
• Handle guest complaints according to provided guidelines. Visit guest tables consistently for quality checks while on property.
• Complete monthly inventory of retail/bar merchandise and liquor.
• Schedule and oversee off-site bar needs for catering events including: creating menus, liquor orders, staffing for service, set-up/tear-down, and returning excess liquor.
• Perform general administrative duties including; email communications with vendors and fellow Managers, generating and maintaining forms and reference documents, and attending monthly safety and general meetings.
• Generate and maintain forms in accordance with Disciplinary Action and Workplace Injuries in a prompt manner.
• Update beverage menu each season with new product available.
• Contribute effectively to a positive guest experience while maintaining a professional attitude and appearance.

REQUIREMENTS

• High school completion or equivalent certification.
• Prior bartending experience is required.
• Experience in leadership position(s) and bar operations; including management and inventory control, preferably in a hotel or member’s club environment is desired.
• BARS Training/Certification an asset.
• Minimum age of 19 years is required to serve alcohol in the Yukon.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be able to legally work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

• Must pose excellent customer service skills
• An intimate knowledge of classic and contemporary cocktails is an asset, including recipes and techniques.
• Ability to respond to customer, employee, and vendor feedback and concerns in a friendly and understanding manner.
• Ability to prioritize work while maintaining attention to time constraints, working independently or in a team environment.
• Ability to communicate effectively and take direction well.
• Ability to multitask in a fast-paced environment while adapting to external influences.
• Ability to support and comply with company policies, procedures and guidelines, and safety standards, both at work and in housing (if applicable).
• Exceptional teamwork skills are required.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.