Supervisor, Aquatics - Winter - Part Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent Ontario mountain resort is seeking a seasonal Aquatics Supervisor. The role involves ensuring safety around pool areas, supervising staff, and providing high-quality guest services. Ideal candidates will have lifeguard certifications, experience as an aquatic instructor, and strong customer service skills. This position offers a competitive hourly rate and various employee perks including free recreation pass.

Benefits

Free Alterra Mountain Pass

Discounts on lift tickets

Staff room rates

Free skating

Staff priced meals

Qualifications

• Current qualifications of NLS, Standard First Aid and CPR required.
• 2 years' experience as an aquatic's instructor and lifeguard is necessary.
• Experience with cash handling is an asset.

Responsibilities

• Supervise pool areas ensuring safety and standards are met.
• Monitor guest safety and provide service recovery.
• Assist in managing front line staff and facility cleanliness.

Skills

Lifeguard Certification

Customer Service

Cash Handling

Team Leadership

Education

Standard First Aid and CPR

NLS Certification

RC/LSS Instructor Certification

Job description

Seasonal (Seasonal)

WHAT'S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family;
• Discounts on Blue Mountain Lift tickets for friends and family;
• Free skating;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

HOURLY RATE: $23.27/hour

PART TIME HOURS

The incumbent is a member of the Aquatics Leadership team. Reporting to the Manager of Aquatics, this position is responsible for supervising the pool areas and services provided to guests in a safe, efficient and cost-effective manner that will result in a positive guest experience. The Supervisor will be responsible for overseeing front line staff duties, managing rotations, breaks, daily tasks list. Working collaboratively with the Assistant Manager and Manager, assist in facilitation and development of schedules, training, daily operations, performance management and implementation and management of SOPs.

WHAT WILL I BE DOING?

• Supervise employees ensuring that all operating standards are met in order to maintain safety around pool area - this includes Plunge Aquatic Center as well as any lodging or off site properties that are staffed.
• Assist in any way possible to assure proper customer service is being upheld including cleanliness of facility, monitoring guest safety, service recovery, guest escalations, first aid etc.
• Wear many hats working in all positions within the facility including all job duties from reporting positions including LG, Instructor, CSR, Generalist and Pool Attendant when required (ex. When covered breaks).
• Report any incidents or emergencies immediately with the appropriate paperwork completed.
• Participate in training and performance evaluation of staff.
• Manage cashier float and ensure appropriate money handling procedures are followed.

WHAT DO WE NEED FROM YOU?

• Must have current qualifications of: NLS, RC/LSS Instructor (preferred), and Standard First Aid and CPR.
• LSS examiner preferred.
• Includes constant re-certifying of awards to keep current.
• 2 years' experience as an aquatic's instructor and lifeguard.
• Cash handling and inventory experience is an asset.

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

National Lifeguard- Pool - Lifesaving Society, Standard First Aid - LSS, RC or SJA, Swim Instructor - Lifesaving Society