Supervisor

Canadian Tire Financial Services; Brampton; Hybrid; CAD 39,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Product discounts

Job summary

Canadian Tire Financial Services is seeking a Supervisor for AJ Billes Distribution Centre in Brampton. You will lead a frontline team, ensuring safe, productive operations and excellent customer service in a fast-paced environment.

Expect coaching, data-driven decisions, and performance evaluations to drive continuous improvement. The role involves managing shift plans, coordinating resources across departments, and maintaining strong safety practices.

Qualifications

• Minimum 3 years of experience in a distribution, warehouse, retail distribution, manufacturing, or logistics environment.
• Experience leading frontline teams in a fast-paced operation.
• Strong understanding of safety practices and operational processes.
• Commitment to safety excellence with a demonstrated safety record.
• Certified Designated Trainer (Train-the-Trainer certification), WHMIS/Chemical Handling certification, and Transportation of Dangerous Goods (TDG) knowledge considered an asset
• Strong analytical, decision-making, and problem-solving skills.
• Demonstrated resource planning and prioritization capabilities.
• Proven ability to build and maintain positive working relationships across teams.
• Experience reviewing and acting on performance metrics.
• Strong communication, coaching, and conflict resolution skills.
• Proficiency with Microsoft Office (Excel, Outlook, Teams).
• Experience with WMS, labor management systems, voice technology, RF technology, automation systems, DCCS or similar operational systems considered an asset.

Responsibilities

• Lead a team of frontline employees to safely achieve operational, productivity, quality, and customer service objectives.
• Act as primary communication link between frontline employees and management.
• Provide coaching and performance feedback to team members.
• Coordinate resources across departments to support building-wide goals.
• Utilize data and reporting tools to drive informed decisions.
• Conduct annual performance evaluations and set objectives for team members.
• Motivate and mentor coaches, trainers, and team members.
• Ensure shift plans are executed to meet productivity, quality, and service targets.

Skills

Team leadership

Safety awareness

Coaching

Communication

Staffing & labor planning

MS Office

WMS / RF technology

Problem solving

Performance management

Tools

WMS

Labor management systems

RF technology

DCCS

Job description

What you'll do:

The Supervisor is responsible for leading a team of frontline employees to safely achieve operational, productivity, quality, and customer service objectives within a fast-paced distribution environment. As the primary communication link between frontline employees and management, the Supervisor ensures effective execution of daily operating plans, provides coaching and performance feedback, and supports continuous improvement initiatives that enhance safety, service, quality, and productivity. Manage workflow, staffing, labor allocation, and operational priorities. Lead daily execution of shift plans to achieve productivity, quality, and service objectives. Key holder, responsible for security of the facility, assist in areas relating to Loss prevention, Security, and Safety Controls. Play a key role in assisting with Health & Safety initiative by ensuring all members adhere to proper safety procedures and protocols. Provide regular coaching and guidance to all team members pertaining to work expectations, accountability, development, and deliverables. Utilize data and reporting tools to drive informed decisions. Conduct annual performance evaluations in accordance to demonstrated work deliverables and behaviours as well as set objectives for team members which align with business objectives Motivate and mentor coaches, designated trainers, and team members. Consistently meet internal and external customer expectations through teamwork, respect and willingness to help and support others. Coordinate resources across departments to support building-wide operational goals.

What you bring:

• Minimum 3 years of experience in a distribution, warehouse, retail distribution, manufacturing, or logistics environment.
• Experience leading frontline teams in a fast-paced operation.
• Strong understanding of safety practices and operational processes.
• Commitment to safety excellence with a demonstrated safety record.
• Certified Designated Trainer (Train-the-Trainer certification), WHMIS/Chemical Handling certification, and Transportation of Dangerous Goods (TDG) knowledge considered an asset
• Strong analytical, decision-making, and problem-solving skills.
• Demonstrated resource planning and prioritization capabilities.
• Proven ability to build and maintain positive working relationships across teams.
• Experience reviewing and acting on performance metrics.
• Strong communication, coaching, and conflict resolution skills.
• Proficiency with Microsoft Office (Excel, Outlook, Teams).
• Experience with WMS, labor management systems, voice technology, RF technology, automation systems, DCCS or similar operational systems considered an asset.

Ability to work full-time 3:45pm-1:45am, crew 4, at AJ Billes Distribution Centre

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

The hourly rate starts at $29 with annual step progression.

This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here,