Supervising Associate - Learning and Development, Learning Services Specialist

The Institute for Performance and Learning; Toronto; On-site; CAD 77,000 - 116,000; Full time

Benefits offered by this job

Coaching

Skills development

Flexible work

Total rewards

Job summary

EY is seeking a Supervising Associate to lead delivery and continuous improvement of learning programs across multiple stakeholders and workstreams. You will translate business needs into scalable learning solutions, manage risks, and drive efficiency with data-driven insights.

The role blends delivery with process improvement across time zones and distributed teams. Ideal candidates are highly organized, proactive, and comfortable shaping programs while coaching teams.

Qualifications

• 4+ years in Learning & Development program management delivering virtual and in-person programs.
• Strong adult learning principles and instructional design knowledge.
• Experience with LMS and multiple delivery formats.
• Proficient with Excel (pivot tables, VLOOKUP) and PowerPoint.
• Experience with Teams, Zoom, SharePoint and other collaboration tools.
• Ability to analyze learning data and translate to improvements.
• Knowledge of continuing education or regulated learning is a plus.
• Bilingual English/French is considered an asset.

Responsibilities

• Lead planning, deployment, delivery, and ongoing management of learning programs.
• Own outcomes across workstreams, timelines, and contributors.
• Build relationships with stakeholders and external vendors for delivery.
• Lead meetings and communicate updates for alignment and decisions.
• Support learning operations, including administration, compliance, and reporting.
• Use data to evaluate program effectiveness and drive improvements.
• Design and deploy learning solutions with adult learning principles.

Skills

Program management

Stakeholder management

Communication

Data analysis

AI productivity tools

Adaptability

Tools

SuccessFactors

Miro

Microsoft 365

Excel

PowerPoint

Teams

SharePoint

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The Supervising Associate is responsible for leading the successful delivery and continuous improvement of learning programs across a complex portfolio of stakeholders, priorities, and workstreams. This role plans, coordinates, and advances learning initiatives that align with business objectives, deliver measurable results, and create impactful learner experiences.

Acting as both a program leader and trusted advisor, the Supervising Associate translates evolving business needs into structured, scalable, and outcome-focused learning solutions. The role requires strong judgment, stakeholder management, and execution excellence, while driving consistency, efficiency, and continuous improvement across the learning portfolio through the use of frameworks, data-driven insights, and best practices.

This role is ideal for someone who is highly organized, proactive, and comfortable managing complexity. You know how to keep work moving across multiple stakeholders, communicate clearly with leaders, and bring sound judgment to ambiguous situations. You are equally comfortable rolling up your sleeves in delivery and stepping back to improve how work gets done across the team.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

• Lead and support the planning, deployment, delivery, and ongoing management of learning programs and curricula aligned to business priorities.
• Own outcomes across workstreams, timelines, and contributors, while proactively identifying risks, dependencies, and trade-offs.
• Build strong relationships with stakeholders across the business and with external vendors to support effective delivery and implementation.
• Lead meetings and working sessions with confidence and structure and communicate updates in a way that supports alignment and decision-making.
• Support learning operations, including administration, coordination, compliance, reporting, and learner experience activities.
• Use data and insights to evaluate program effectiveness, identify opportunities for improvement, and recommend actions.
• Design and deploy impactful learning solutions using adult learning principles and best practices, with a focus on business relevance and program effectiveness.
• Contribute to continuous improvement by helping scale better ways of working, increasing consistency, and supporting strong delivery across the team.
• Work effectively across time zones and distributed teams, ensuring smooth handoffs, strong communication, and clarity on ownership and next steps.

Knowledge and Skills Requirements

• Strong program and project management skills, with the ability to manage multiple priorities and meet demanding timelines.
• Strong written and verbal communication skills, including the ability to tailor communication for different audiences and senior stakeholders.
• Strong stakeholder management skills and confidence working across teams, functions, and geographies.
• Sound judgment, problem-solving ability, and comfort navigating ambiguity and competing priorities.
• Strong analytical skills and attention to detail.
• Proactive, self-starting mindset with a focus on continuous improvement.
• Intermediate to advanced proficiency in learning systems and digital collaboration tools, preferably SuccessFactors, Miro, and Microsoft 365 (Excel, PowerPoint, Teams, SharePoint).
• Leverage AI-powered tools and technologies to improve team productivity and streamline processes.
• Demonstrated proficiency using AI-powered productivity tools such as Microsoft Copilot, or similar technologies to improve effectiveness and ways of working.

Qualifications

• 4+ years of experience in Learning & Development program management including end-to-end delivery of virtual and in-person programs
• Strong understanding of adult learning principles and instructional design best practices
• Experience coordinating and delivering virtual and in-person learning programs.
• Experience working with learning management systems, preferably SuccessFactors.
• Strong proficiency in Microsoft Excel, including pivot tables and VLOOKUPs, and PowerPoint.
• Experience with Microsoft Teams, Zoom, SharePoint, and other digital collaboration tools.
• Proven ability to analyze learning data and translate insights into actionable improvements
• Experience working with external vendors, subject matter experts, and managing program logistics.
• Knowledge of continuing education requirements, compliance processes, or regulated learning environments is an asset.
• Bilingualism in English and French is considered an asset.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a vacation policy, firm-paid days, statutory holidays and paid personal days based on province of residence, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto/London/Ottawa/Waterloo: $77,200 to $115,800
• Vancouver/Victoria: $77,200 to $115,800
• Dieppe: $69,600 to $104,400

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.