Superviseur, Réception

The Home Depot Canada; North Bay; On-site; CAD 45,000 - 51,000; Full time

Job summary

The Home Depot Canada recherche un superviseur de réception pour diriger le déchargement et les contrôles des marchandises, tout en formant les réceptionnaires et en veillant au respect des procédures et de la sécurité pendant le flux vers les zones dédiées.

Le rôle exige des compétences en leadership, en communication et en travail d'équipe dans un environnement dynamique de magasin, avec déplacements et horaires variables possibles.

Qualifications

• Âge minimum: 18 ans ou plus.
• Possède le droit de travailler au Canada (ou États-Unis selon le poste).
• Compétences en service client et leadership souhaitées.
• Bonne communication et capacité à former les autres.

Responsibilities

• Superviser l'activité des réceptions dans le ou les départements.
• Communiquer les objectifs du magasin et Home Depot aux associés.
• Former et certifier les réceptions et les intérimaires à l'utilisation des équipements.
• Planifier et assurer la formation et les heures des associés de réception.

Skills

Customer Driven

Gets Things Done

Promotes Teamwork

Communicates Effectively

Education

Diplôme d'études secondaires ou équivalent

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose

Receiving Supervisors are responsible for ensuring that all merchandise is unloaded and received using correct procedures and delivered to the appropriate location within the store. In addition they are responsible for training Receiving Associates to follow Home Depot's receiving procedures and policies. In order to be effective, Receiving Supervisors must have a thorough knowledge of Home Depot's receiving procedures and safety guidelines. Receiving Supervisors are required to be licensed to use powered lift equipment (i.e., electric pallet jack, slip sheet machine, reach truck, order puller, forklift) which may be used when unloading trucks and moving freight from receiving to designated staging areas. They must also have excellent leadership and communication skills and be capable of working with others to get the job done.

Key Responsibilities

SUPERVISING ASSOCIATES

• Responsible for overseeing work activity within his/her department(s)
• Communicates store and Home Depot objectives to associates
• Supervising Associates within department(s) of responsibility
• Scheduling Receiving Associates' and the Return to Vendor Associate (RTV) work time and training (to be approved by the Operations Assistant Store Manager (ASM))
• Training and certifying Receiving Associates and the RTV to use equipment necessary to do their jobs successfully (e.g., slip sheet machine, electric pallet jack, fork lift)
• Training Associates in safe receiving and RTV procedures and standards
• Motivating Receiving Associates and the RTV and assisting in their development

Direct Manager/Direct Reports

• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
• The warehouse environment can be dusty and noisy
• Doors near the department are frequently open, causing drafts and interior temperature changes
• Floors around work area may become slippery during wet weather conditions
• May have to handle merchandise and work with tools with sharp edges
• Passing forklifts emit gas fumes
• Tools, supplies and related merchandise may contain hazardous materials

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Occasionally requires the ability to lift and move bulky and heavy items without assistance
• Responding to public address system announcements
• Requires listening for customer service calls, personal pages and general information announcements
• Walking and Standing
• Requires moving around the store to assist Customers
• Identifying and reading reports, tickets and UPC labels
• Requires recognizing, identifying and using merchandise and necessary reports
• Climbing Ladders
• Requires being able to climb a ladder, up to the height of 12 - 16 feet, in order to obtain or stock merchandise

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

No additional education

Minimum Years Of Work Experience

0

Preferred Years Of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

• Customer Driven: Sees business through the eyes of Customers; creates an environment where excellent customer service is the norm.
• Gets Things Done: Creates a sense of urgency; gets results despite a large workload, competing demands and a fast-paced environment; delegates appropriately.
• Promotes Teamwork: Coaches Associates to work well with one another; creates an open environment where people say what is on their minds; rewards teamwork.
• Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well-informed; listens carefully to input and feedback.

The pay range for this position is between $23.45 - $25.70