Supervised Access Worker - Part Time.

TSA The Salvation Army TSA; Kingston; On-site; CAD 32,000 - 40,000; Full time

Job summary

The Salvation Army seeks a dedicated supervisor to oversee supervised family visits, ensure child safety, and maintain detailed documentation. The role emphasizes confidentiality, professionalism, and effective communication with program participants and staff in a dynamic, client-facing environment.

You will participate in mandatory training, support site safety, and help maintain program standards while working with a diverse team to support families in need across Canada and Bermuda.

Qualifications

• Completed an Undergraduate University Degree in Social Work or Counselling.
• First Aid & CPR Certification.
• Bilingual in English and French preferred.
• Non-Violent Crisis Intervention Certification would be an asset.
• Minimum two years’ experience in a supervised access or child welfare setting.
• Knowledge of separation/divorce impact on families.
• Negotiation, conciliation and conflict management skills.
• Alternative combinations of education and experience may be considered.

Responsibilities

• Supervise family visits according to Court orders or other relevant agreement.
• Communicate with program participants regarding childcare instructions.
• Intervene to ensure child safety and terminate visits when required.
• Maintain confidentiality, neutrality and professionalism.
• Document visits/exchanges/cancellations/critical incidents with observational notes.
• Obtain and file information and prepare detailed documentation of visits.
• Participate in staff meetings and information sharing.
• Maintain safety of program participants and oversee site maintenance.
• Ensure safety and confidentiality, and forward critical incidents to the Coordinator.
• Participate in mandatory orientation and ongoing professional development.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Problem solving

Ability to work independently

Teamwork

Respect for confidentiality

Listening skills

Education

Undergraduate degree in Social Work or Counselling

First Aid & CPR Certification

Bilingual English/French preferred

Non-Violent Crisis Intervention Certification

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: ACCOUNTABILITIES

Client Management

• Supervise family visits according to Court orders or other relevant agreement.
• Communicate with program participants as required regarding childcare instructions, etc.
• Intervene when appropriate to ensure child safety and welfare and terminate visit when required.
• Provide feedback/correction to the relevant party as necessary.
• Maintain confidentiality, neutrality, and professionalism.
• Ensure program participants always adhere to program guidelines and Agreement for Services Document accurately all visits/exchanges/cancellations/critical incidents using observational note taking.

Administrative

• Obtain information gathered during supervised access visits and prepare accurate and detailed documentation of all visits in a timely manner.
• Collect and maintain client information and files as required.
• Participate in staff meetings, information sharing and staff debriefing.
• Document direct service family updates on a weekly basis for the Supervisor/and or Program Coordinator.

Site Maintenance

• Maintain safety of program participants through careful set up of sites.
• Oversee general maintenance, ensuring client cleanliness of areas accessed by program participants.

Safety and Security

• Always maintain confidentiality of clients.
• Ensure safety of program participants within the Supervised Access Best Practices Document Critical Incidents and forward to Coordinator when required.

Training

• Participate in mandatory orientation training and ongoing professional development.
• Complete all mandatory Salvation Army training and sector specific training as required.

Health & Safety

• Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Perform other related duties as required.

FINANCIAL AND MATERIALS MANAGEMENT

• Collect and provide receipts for client user fees and report payments.

WORKING CONDITIONS

Candidate must be available each week from Thursday-Sunday. Flexibility is required to meet program requirements; weekend and evening work is required. The Supervisor will set the hours of work and work schedule. Attend/participate in staff meetings as required. Working environment is typically in the office, program room/classroom in generally agreeable conditions. Ability to lift/move up to 30 pounds for set up and dismantling of equipment at each site. This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time. Travel is associated with this position. Normal hours of operation: The direct service hours of operation are Thursday and Friday, 1:00 p.m. to 7:00 p.m. and Saturday 9:00 a.m. to 4:00 p.m. and Sunday 10:00 a.m. to 4:00 p.m. A half hour unpaid meal break provided where applicable. Scheduled hours may vary from week to week.

Education, Qualifications and Certifications

• Completed an Undergraduate University Degree in Social Work or Counselling.
• First Aid & CPR Certification.
• Bilingual in English and French preferred.
• Non-Violent Crisis Intervention Certification would be an asset.
• Minimum two years’ experience working in a Supervised Access program, child welfare setting, or in a comparable setting working with children and families in crisis.
• Knowledge regarding the impact of separation and divorce on families, particularly children.
• Negotiation, conciliation, and conflict management skills.
• Alternative combinations of education and experience may be considered.

Skills and Capabilities

• Effective interpersonal, communication and organizational skills.
• Attention to detail, problem solving and analytical skills.
• Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office.
• Self-motivated/disciplined.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ensure that the Supervised Access environment provides a safe and positive experience for staff, children, and families it serves.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Strong sense of integrity and confidentiality with professional ethics.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Treat the property of The Salvation Army with due care and caution.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.